How do I Import Customers, Contacts, and Leads from a CSV?

July 11, 2013 07:21am by Apptivo FAQ

Posted In: Customers | Contacts | Leads
Tagged In: Import Feature

Answered on December 14, 2016 03:55am by DineshKumar

The import feature is now available for Contacts, Customers, Opportunities and Leads. You can import mass data into the system. Although it takes little effort to learn, each of these applications will work the same. For example, we'll use the Leads App. The same process will apply all other apps.

Steps to Import Leads

  1. Log in and access Leads App from your universal navigation menu bar.
  2. Click on "More" icon and select “Import” icon located at the app header bar.
  3. Click on "New Import" button.
    CSV Imports
  4. Click on "Browse" button and select CSV file from your computer and click on "Next".
  5. Map customer fields to respective CSV fields as shown in the below instance. Make sure to map the custom mandatory fields.
  6. After mapping the all fields as shown in the below instance, hit the "Import" button to import records.
    Mapping Fields
  7. You can view warning popup which alerts you for mapping common fields such as territory, segments etc.
  8. In case of mandatory fields not having values, they are added to exceptions. If error records are added to exceptions, they will be ignored and available for download later.
  9. If you want to continue, Click on "Add to exceptions and proceed" button or Click on "Back" button, to include mandatory fields.
    Shown Exception button
  10. There are four validations to do import:
    • Mandatory Values - Validates mandatory value association.
    • Data Format – Validates data format issues in CSV.
    • Duplicates – Validates duplicates in CSV.
    • Reference Format – Validates the association of other objects. This will associate existing objects, if there are new objects found in CSV, you are allowed to create new objects.
  11. Click on "Proceed" button for each step.
  12. Once the reference data completes, click on “Proceed” button to import records. (If you want to stop the import use abort option)

  13. After proceeding, the system will display following counts: 
    # of Records - Total count of contact records found in a file(CSV)
    # of Del Rec - Count of deleted records at time of validating the leads
    # of Ignored - Count of ignored records which are added to the exceptions at time of mapping
  14. Now you can view the total number of records, number of deleted records and number of ignored records. Click on "Start Import" button.
    Count of records
  15. Here we go, the import is done successfully and the log will display the totals of imported records, failed, and etc.
    pop up
  16. The completed CSV file will be listed as shown in the image below, from where you will download the records using “Down arrow” icon found next to the columns(Total Records, Ignored Records, Failed Records)
  17. You can view the number of successful records imported, failed records and ignored records which can be downloaded as a separate CSV file for later import.
    Import records

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