What are the Cases App Notifications?

News Feed

• All events in Cases App will be displayed.
• You can stop displaying them by clicking the OFF button found in notifications.
• The events such as case created or deleted will be shown in feeds.
• You can give priority to the notification by enabling the required notification.

Email Feed

• All email notifications are turned off.
• You can subscribe to receive an email by clicking the "ON" button found in notifications.
• You can give importance to the email notification that is currently required to alert you.
• For example: if a case is created you will receive an email.

Steps to configure News Feed and Email Feed

• Login and access the Cases app from the universal menu.
• Click on the More(...) Icon and select the Notifications.

• You can view the notification dashboard with a set of notifications at the left navigation panel and their actual values such as Event name, News Feed, and Email Feeds are in the right navigation panel.
• By default, all News Feeds will be in the Enable mode and all the Email Feeds will be in the Disable mode.

• If you want to subscribe to email notifications, Enable the Toggle under the Email Feed.
• All your changes will be automatically saved.
• The Email Feed is enabled to receive email notifications when the Cases are Created, Deleted, or Updated.

• Consider the Case is created, you will get the News Feed as well as the Email Notifications also.

• You can view the Newsfeed under the News Feed Tab.

• You will get the Email Notification for the same.

Related Links

• Create a new case
• Edit case
• Delete a case