How do I Authenticate RingCentral?

November 18, 2016 02:51am by Apptivo FAQ

Posted In: General
Tagged In: RingCentral

Answered on November 22, 2016 09:10pm by Amala Littey

RingCentral is a cloud communication system, that integrates seamlessly with your current framework. Apptivo clients can now integrate their RingCentral records to place calls and synchronize them.

Steps to Authenticate RingCentral

  1. Log in to Apptivo and select the “Call Logs” tab.
    select call log
  2. Now go to Call Logs Settings and select RingCentral under Services from left navigation panel.
    call log settings
  3. Enable the RingCentral toggle, and Login with the main phone number using which you would login to RingCentral.
    enable ring central
  4. Now the RingCentral app page gets displayed and their extensions are shown in the Extension column.
    ringcentral extension column
  5. Note: you can associate only the authenticated RingCentral number to the available extensions for the employees present in Apptivo.
  6. Once authenticated, open RingCentral app in the Mac OS System.
  7. Now login to the RingCentral with the appropriate credentials.
    login to ringcentral
  8. Once done, you will be able to  make calls from the RingCentral.
    calling from ringcentral
  9. From object’s view page( say Contact’s view page) on clicking call icon of a phone number, the call is made from RingCentral to the corresponding number.
    clicking call icon
  10. If you make calls from the RingCentral, Call Log gets recorded in the corresponding apps.
    call log recorded

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