All About Customer Satisfaction 1. Introduction 2. What is customer satisfaction? 3. Why is customer satisfaction important? 4. How can you measure customer satisfaction? 5. Which type of customer satisfaction metrics to use? 6. 3 Simple and Effective Ways to increase customer satisfaction 7. Conclusion Introduction How much do you have to spend to attract…
In the age of e-commerce, where everything is purchased online and everything is available at the fingertips of the customer, the greatest asset a business can have is customer relationship. This is because e-commerce has enabled businesses to reach out to customers from vast geographical locations and demographics. Many of them may never even have…
All About Marketing Automation 1. Marketing automation Definition 2. What is the need for marketing automation? 3. Benefits of marketing automation 4. How does marketing automation work? 5. Core areas of focus in marketing automation 6. What are marketing automation platforms? 7. How are marketing automation platforms different from other similar systems? 8. Who uses…
All About Lead generation 1. Opt For Virtual Staging Service 2. Use CRM software & Other Latest Technologies (NPS) 3. Leverage Social Media for Branding 4. Personalized Customer Service Facets 5. User-friendly Website Makes a Difference 6. Final thoughts Lead generation is an integral part of every business. So nothing is different even when we…
Hello! Welcome to the month of success. To be a part of your successful business, apptivo has upgraded its features and, as always, is back with resources to help you navigate the new upgrades seamlessly. Our team has worked hard to implement several updates based on your requests and recommendations in order to nurture your…
All About KPIs 1. Close Rate 2. Net Promoter Score (NPS) 3. Customer Acquisition Cost (CAC) 4. Abandonment Rate 5. Upsell Rate 6. Revenue Generated by Campaign 7. Wrapping Up Whether you’re running an eCommerce storefront, operating a SaaS business, or managing an online retailer, customer relations management (CRM) is an important part of doing…
All About Contact center 1. What is contact center? 2. What are the types of contact centers? 3.What are the benefits of a contact center? 4. How do contact centers work? 5.Technologies used by contact centers 6.Future of contact centers 7. Final Thoughts What is Contact center? A contact center is a communication point from…
Real estate is a business based on trust and loyalty, and it is to be noted that more than 80% of new sales in property businesses come from referrals either through friends, family members, existing clients, current contacts, relatives, and peer groups. In real estate businesses, selling and buying usually is a tediously long process,…
All About Enterprise Resource planning 1. Why is ERP important? 2. What are some of the common ERP modules? 3. What are the benefits of having an ERP system 4.Who uses an ERP system 5. Types of ERP deployment ERP, or Enterprise Resource Planning, is a type of system or software used by organizations to…
All About Customer Support 1. What is Customer support? 2. Why is customer support important for business? 3. What is the difference between customer support and customer service? 4. Responsibilities of customer support 5. Best practices in customer support 6. Final thoughts Customer support is a wide range of services that businesses offer to the…
