Questions by Category: "Answers"

Steps to Add Meta Title, Description and Keywords Log in and access Answers App from your universal navigation menu bar. Click on "Create Question" button.  "Create Question" page appe...more

Answers App provides 2 ways to create questions and answers: You can create questions and answers from the Answers app. You can create questions and answers from the Answers website. St...more

Steps to view answers shared by others Log in and access Answers app from your universal navigation menu bar. Click on “Shared Views” from the left navigation panel. The menu will ...more

You are allowed to create custom mandatory fields while customizing app. This supports you to have your mandatory business fields based on your preference. Steps to create mandatory cus...more

You can protect your custom fields, which cannot be viewed until you give access to them. You can enable the custom fields and provide privileges. Steps to secure custom fields Log in a...more

Answers App provide two ways to create questions and answers: You can create questions and answers from the Answers app. You can create questions and answers from the Answers website. S...more

Steps to create tag while creating question Log in and access Answers app from your universal navigation menu bar. Click on “Create Question” button from left navigation panel. You ...more

Message templates allow you to setup pre-defined messages. These are customized email messages that you can send to your customers. Steps to create message templates Log in and access A...more

Answers App allows you to add any custom fields that aren't provided on the creation page by default. You can load your creation page with new sections and fill them up with your own te...more

Steps to perform bulk actions Log in and access "Answers App" from your universal navigation menu bar.  Click on "Show All" from left navigation panel. You can view all questions in th...more

Steps to Configure General Settings Log in and access Answers App from your universal navigation menu bar. Click on "Answers Settings" button. General Configuration option page appears,...more

Answers app provides 2 ways to create questions: You can create a question in the Answers app. You can have customers ask questions from the Answers website. Steps to create questions f...more

Steps to Add Quick Links Log in and access Answers App from your universal navigation menu bar. Click on "More" icon and select "Settings" located at the app header bar.  Click on "Qui...more

Steps to Create My Views Log in and access Answers App from your universal navigation menu bar. Click on "Search" icon located at the app header bar. You can view the search results as ...more

Steps to view follow up questions:- Log in and access Answers App from your universal navigation menu bar. Click on “To Follow Up” from the left navigation panel.  You can view the...more

Steps to view all my employees questions Log in and access Answers app from your universal navigation menu bar. Customize the Answers app, to enable "By Queue" view. Click "All My Emplo...more

Customizing collaboration allows to “Show or Hide” activities for security. This will secure the common activities tabs in each object (such as a lead, contact, customer, case etc) ...more

Answers App provides 2 ways to create questions and answers: You can create questions and answers from the Answers app. You can create questions and answers from the Answers website. St...more

You can view all initially deleted questions in the “Trash” dashboard. From trash dashboard you can permanently delete questions. Steps to delete forever a question Log in and acces...more

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Steps to view my teams questions Log in and access Answers app from your universal navigation menu bar. Click on "By Queue" and select "My Teams" from left navigation panel. You can vie...more

Answers App settings are provided with meaningful defaults. You can customize them according to your requirements by configuring the application. Log in and access Answers App from your...more

Answers App provides 2 ways to create questions and answers: You can create questions and answers from the Answers app. You can create questions and answers from the Answers website. St...more

Answers App allows you to perform simple and advanced searches. Simple search Simple search allows you to search using a single search field located in the header bar. Simple search tak...more

Steps to restore a deleted question Log in and access Answers app from your universal navigation menu bar. Click on "More" icon and select "Trash" located at the app header bar. You ca...more

Steps to view all questions:- Log in and access Answers App from universal navigation menu bar. Click on "By Status" from the left navigation panel. You can view all the answers in dash...more

News Feed By default each and every event will be displayed in news feed on the answers home dashboard. This significant feature is common in every app. You can stop displaying them by ...more

You can answer a question from 2 locations: You can post answers from the Answers app. You can also post answers from the Answers website. Steps to Answer a Question from Answers App Lo...more

You can view all unanswered questions separately from answered questions. Steps to find Unanswered Questions Log in and access Answers App from your universal navigation menu bar. Click...more

Steps to view all questions Log in and access Answers app from your universal navigation menu bar. Click on “Show All” from the left navigation panel.  You can view all questions i...more

Answers App allows you to modify the questions. Steps to Edit a Question Log in and access Answers App from your universal navigation menu bar. Click on "By Status" and select "Unanswer...more

Steps to find deleted question Log in and access Answers app from your universal navigation menu bar. Click on "More" icon and select "Trash" at the app header bar. You can view "Delete...more

Answers App allows you to create own questions and add answers to those question. It also allows you to modify those answers using "Edit" option. Steps to edit an answer Log in and acce...more

Answers app allows you to delete all the answers created by you using "Delete all Answers" option. Steps to delete an answer Log in and access Answers app from your universal navigation...more

You can feature a question while you create it. Steps to view featured questions Log in and access Answers app from your universal navigation menu bar. Click on "By Status" and select "...more

You can flag a question for improvement with an alert for customers that the answer might be at sub par level. Steps to view flagged questions Log in and access Answers app from your un...more

Steps to view my questions Log in and access Answers App from your universal navigation menu bar. Click on "By Queue" and select "My Questions" from the left navigation panel. You can v...more

You can view all the answered questions separately from unanswered questions. Steps to View Answered Questions Log in and access Answers App from your universal navigation menu bar. Cli...more

Sometimes irrelevant questions will be found in your question list. You can find and remove such questions from your Answers App. Steps to Delete a Question Log in and access Answers Ap...more