Questions by Category: "Contact center"

Using the Default Call Routing feature in the Contact Center app, you can set the default call routing of incoming and outgoing calls through mobile or computer before creating an emplo...more

Using the Live Service feature in the Contact Center app, you can view the Average and Longest waiting time. It represents the number of online, offline, and away agents in the pictoria...more

The Call Analysis Dashboard of the Contact Center App is divided into the below sections: Number of Calls Call Log by Month Agent by # of Calls Pictorial Representation Filter By Emplo...more

Connect into your Apptivo account and navigate to the Contact Center App. Select the Dashboard dropdown from the left panel. In the dashboard, choose # Calls Answered Month by Month. T...more

The dial pad of the Contact Center App enables users to easily make calls within Apptivo. In addition, the dial pad lets users track recent calls and view the contacts available in the ...more

The Contact Centre App aids in the supervision of call handling. You may design your own call flows with Apptivo's contact center application. Work Shifts are basically the working hour...more

Integration of RingCentral with Apptivo CRM makes it more easy and reliable for salespeople using the customer services. In Apptivo, you can easily integrate your RingCentral numbers an...more

The Contact Center App of Apptivo allows you to send and receive SMS from it’s dedicated SMS section. Log into your Apptivo account and navigate to the Contact Center App. Select the...more

Contact Center App of Apptivo provides the facility to manage your customer service department efficiently. With the dedicated dashboard, you can track the overall performance of your A...more

SMS functionality in the Contact Center application allows you to send the SMSes directly to your contacts from within the application. It allows you to delete the conversation in bulk ...more

The Contact Center App of Apptivo is a customizable platform to manage all your calls and text messages. To make your navigation across the application easier, you can also create new v...more

The Contact Center App of Apptivo has a dashboard that lets you analyze the SMS functionality. In this dashboard, you can get up-to-date information on the total, incoming, outgoing, an...more

The Contact Center App of Apptivo allows you to send text messages instantly using the Click to SMS feature. This feature is available across the Contacts App, Leads App, and Customers ...more

The Triggers feature of Apptivo allows businesses to send an SMS automatically to a customer, contact, supplier, or employees when a condition matches in the record. You can generate SM...more

Purchase Credits from Apptivo enables you to purchase and add credits to your account. These credits can be used while sending campaigns. You can manage and view the Credit history with...more