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Create Case via Email. Is it possible to create a Case via Email. I.e. an Employee/Client/Supplier Emails a certain address and that auto generates the Case which then prompts a member of staff to log in and start working on it?

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Updated on August 27, 2013 02:33AM by Admin

Case via Email

Yes, it’s possible to create a case via Email. You should have a valid Email address to precede this feature. Please read these steps on how to convert an Email to Case.