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How do I customize email templates sent by an eCommerce website?

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Updated on March 25, 2014 04:17AM by Admin

There are several automatic email notifications sent out to customers when processing orders using the Apptivo system. These emails are most commonly sent after a specific action on an eCommerce website, such as placing an order, or registering a new account. These notifications will apply to any website using the eCommerce Wordpress Plugin or any website which uses Apptivo's eCommerce API to submit orders.

By default, Apptivo includes standard templates for each possible event, but any of these templates can be configured to your needs within the Orders App.

What eCommerce email notifications are available?

There are many different templates available, all found within the same configuration area. For steps on how to customize any of these messages, see the next section below.

Important: in order for your eCommerce site to work properly, you must enable the bold templates below.

    • Acknowledgement for submitted reward purchases
    • cTimesheet Approved Response Email
    • Distributor bonus email
    • Forgot Password Email to Distributor
    • Forgot Password Email to User
    • Invoice Send Email
    • Invoice Send Remainder
    • Loyalty program welcome email
    • Order Confirmation Email
    • Order Picked Email
    • Order Shipped Email
    • Packing Slip Pdf With Gift
    • Packing Slip Pdf Without Gift
    • Password reset confirmation email
    • Password reset confirmation email for distributor
    • Send Payment Notification
    • Timesheet Approval Request Email
    • Timesheet Rejected Response Email
    • Welcome Email to affiliate
    • Welcome Email to new Distributor
    • Welcome Email to new User

Changing the email template contents

1. Login to Apptivo using your Super user credentials and manually copy and paste this URL.https://www.apptivo.com/app/apps.jsf?a=orders in your browser. 

2. Click the "Configure" link in the upper right corner Click on configure

3. Click the "Notification Emails" link under the "General" section All orders app settings

4. Click the pencil icon under the "Actions" column to edit a template. Choose a template

5. Ensure the "Enabled" box is checked. Then type in your desired subject, body, etc. Edit the template

6. Click the "Save" button to apply your changes

What shortcodes or variables can I use in templates?

Inside of the email body, you are able to supply any HTML code you'd like for the email template. In addition to using HTML, you can also use special "shortcodes", which will automatically insert data unique to the customer who is receiving the email.

For example, you can start the email with a personal introduction, where "Hi <<first_name>>" would become "Hi Jacob". There are many different variables that you can use, which are always surrounded by << >> characters. See below for the complete list of shortcodes.

Welcome Email to new User

Shortcode Description
user_name User name ( First name & Lastname )
email_id Email Address
password Password

Forgot Password Email to User

Shortcode Description
first_name First Name
temp_password Temporary password

Order Confirmation Email

Shortcode Description
first_name First Name
order_number Order Number
order_date Order Date
orderlinesformat_start Order Item Line start
&ltitem_name Item Name
&ltorder_quantity Item Quantity
&ltunit_price Item Unit Price
&lttotal_price Item Total price
orderlinesformat_end Order Item Line End
&ltsub_total Sub total Amount
&lttax_amount Sales tax Amount
discount_amount Discount Amount
shipment_amount Shipping Amount
grand_total Total Amount
billing_address_vertical_format Billing Address
shipping_address_vertical_format Shipping Address