What are the Cases App Notifications?

Updated on August 7, 2020 07:19AM by Admin

News Feed

  • All events in Cases App will be displayed.
  • You can stop displaying them by clicking the OFF button found in notifications.
  • The events such as case created or deleted will be shown in feeds.
  • You can give priority to the notification by enabling the required notification.

Email Feed

  • All email notifications are turned off.
  • You can subscribe to receive an email by clicking the "ON" button found in notifications.
  • You can give importance to the email notification that is currently required to alert you.
  • For example: if a case is created you will receive an email.

Steps to configure News Feed and Email Feed

  • Login and access the Cases app from the universal menu.
  • Click on the More(...) Icon and select the Notifications.







Cases

  • You can view the notification dashboard with a set of notifications at the left navigation panel and their actual values such as Event name, News Feed, and Email Feeds are in the right navigation panel.
  • By default, all News Feeds will be in the Enable mode and all the Email Feeds will be in the Disable mode.







Notifications

  • If you want to subscribe to email notifications, Enable the Toggle under the Email Feed.
  • All your changes will be automatically saved.
  • The Email Feed is enabled to receive email notifications when the Cases are Created, Deleted, or Updated.







Enabled

  • Consider the Case is created, you will get the News Feed as well as the Email Notifications also.







Case created

  • You can view the Newsfeed under the News Feed Tab.







News Feed

  • You will get the Email Notification for the same.







Email Notification

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