How do I Create Resolution Codes in Work Orders App?

Updated on January 16, 2018 04:57AM by Admin

You can define the codes that describe the type of problem this work order is for. Once codes are added here, they can be selected when creating/editing a work order. The codes can also be enabled as well as disabled.

Steps to Configure Resolution Codes

  1. Log in and access Work Orders App from your universal navigation menu bar.
  2. Click on "More(...)" icon and select "Settings" located in the app header bar.
    work orders settings
  3. Select "Resolution Codes" under "Work Orders" drop down found in the left navigation panel.
    select resolution codes
  4. Now, the Resolution Codes page will be displayed:
    click on create button
  5. Click on “Create” button and specify:
    • Resolution code – Resolution code for work order.
    • Description – Description of the resolution code.
      create resolution code popup
  6. Click on "Create" button to complete.
    edit resolution code
  7. You can update the resolution code information by clicking on "Edit" icon, if needed.
  8. You can also disable the resolution code, by clicking on "Disable" icon, if needed.

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