How do I view cases by queue?

Updated on January 12, 2017 02:11am by Admin

First, you need to configure views settings of cases app in order to enable "By Queue" view in the dashboard.

Steps to view cases by queue

  1. Log in and access Cases app from your universal navigation menu bar.
  2. Select "Lists" drop down. Click “By Queue” from the left navigation panel.
    By Queue
  3. You can view following Queues:



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