How do I Create My Views in Cases App?

Updated on May 12, 2017 04:41AM by Admin

In general, Views are nothing but act like filtering options, used for showing particular information based on certain criteria, accordingly.

There are some default views provided in the Cases App found in the left navigation panel. They are:

  • By Queue
  • By Status
  • Unresponded Cases
  • By Priority
  • By Type
  • By Tag

Besides these default views, you can also create your own custom views according to your business requirements.

For instance: If an employee (Katie Dustin) wants to view the cases that are billable and assigned to her, then that can be created with a View.

Steps to Create Views in Cases App

  1. Go to Cases App.
  2. Click on “More (...)” -> “Settings” -> “Customize App”.
  3. Now, you can create views, in the following two ways:
    • Click on “+” icon near the “Views” to create a new view.
      click on plus icon
    • Click on "Views" -> "Create" button present.
      click on create button
  4. In the Create View popup, enter the following details:
    • Title - Enter the title for the view.
    • Description - Enter the description for the view.
    • Privilege - Select the required privilege from the drop down.
    • List Layout - Select the required list layout from the drop down.
    • Display - Slide the toggle ON to make it visible in the left navigation panel.
    • Criteria - Set the criteria as “Assigned To = Katie Dustin” and “Billable = Enabled”.
  5. Click on “Create”
    create view popup
  6. The view is now successfully created. You can edit it anytime, by clicking on the “Edit” icon, if needed.
    view created
  7. The created view will be displayed in the left navigation panel as shown:
    view billable cases

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