How do I Edit Resolution Code in Work Orders App?

Updated on January 9, 2018 10:01pm by Admin

Work orders app allows you to create resolution codes for a Work Order. It can be done by customizing the Settings. This is where you can define the codes used to describe the type of problem, that particular work order is for. Once codes are added here, they can be selected when creating/editing a work order.

Steps to Edit Resolution Codes

  1. Log in and access Work orders app from your universal navigation menu bar.
  2. Click on "More(...)" icon and select "Settings" located in the app header bar.
    work orders settings
  3. Select "Resolution Codes" under "Work Orders" drop down from the left navigation panel.
    select resolution codes
  4. Click on "Edit" icon near the resolution code to be modified.
    click on edit icon
  5. You can view “Edit Resolution Code” page, in which modify:
    • Resolution Code - Update Resolution code
    • Description - Update Resolution code description
      edit resolution code
  6. Click on “Update” button to complete.

Note: At least one resolution code should be enabled.


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