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What are User Roles and Privileges Granted in Cases App?
Updated on January 16, 2017 02:31AM by Admin
You can view the roles and privileges of all applications in Employees App. This allows you to manage roles and privileges of each app.
- Log in and access Employees App and Click on “Mass Role Assignment” to view roles.
- You can also view and modify privileges assigned to that role through Settings -> Roles.
The various user roles and privileges granted in Cases App are,
Roles
- Customer Service
- Manager
- Super User
Privileges
- View Cases - Add applications from App store, can view object information.
- Cases - Can access cases information.
- Manage Cases - Can create, update and delete customer information
You can view the roles and privileges as shown in the table below:
S.no | Privileges | Super User | Sales Person |
1 | Customer Service Manager | Yes | Yes |
2 | Super User | Yes | Yes |
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