How do I disable feedback?

Updated on June 26, 2017 11:56pm by Admin

As an entrepreneur, you would be giving your best to satisfy your customers to keep them loyal to your brand. However, if you want to find out whether your efforts are fruitful, and your customers had a wonderful experience with your brand, then you need to take their feedback.

Customer feedback is crucial for understanding the level of customer satisfaction, loyalty and it helps in improving products as well as services.  Therefore leverage customer feedback to create marketing campaigns, and strategies.

Customer Feedback- Definition

In brief, customer feedback can be  defined as the information given by the customers about how they feel about your product or service. Here they can give even a general experience they had with your firm. This will give you a clear picture about how your customers perceive your brand.

Top 6 reasons why customer feedback is important

  • Helps improve products and services

The market research gives you an insight whether the customers would be willing to buy your product. This happens before your product/ services. However, if you want to know whether your products/services have satisfied your customers you need to get their feedback. And a feedback tells you about their expectation about the product and whether they were satisfied.

  • Aids in measuring customer satisfaction

Two of the many crucial factors that determine the financial performance of your business are customer satisfaction and loyalty. If you want to ensure whether your customers are happy with your products/services and whether their expectations are met, its mandatory to get their opinions.

  • Shows you value their opinions
When you ask your customers to give a feedback for the product/service, they feel their opinion is valued. Listening to what your customers have to say will give them the gist that they're being heard and hence create a strong relationship. If you have a smart marketing team in place, they will will be able to choose brand ambassadors who will spread positive word-of-mouth for you.

  • Create best customer experience using customer feedback
The current day marketing is based on the experiences people have with brands. For instance, you do not buy Apple products just because other feels its good. However, you would buy only if it suits your requirements and provides you the best experience. Therefore, you should focus on giving the best customer experience to convert your customers to clients who stay loyal to your brand. The best way to give an amazing experience is by asking them what they like about your service/product and what improvements they want.

  • Better customer retention
Customers are kings and a satisfied customer will stay loyal to the brand. The customer feedback gives an insight into customer satisfaction  and also areas where you need to improve. By keeping a watch as well as finger on the pulse of the market, you will be able to be proactive and find a solution to your customers woes.

  • Customer feedback data enables taking effective business decisions

In a highly competitive market, you cannot make decisions based on guesses. You need to have a data from reliable sources that are tangible for making business decisions. This requires insights from customer feedback.

For a employee from the marketing team to see the customer feedback, he needs to be given access to the feedback section in Apptivo CRM module Customers App.

But at times you can disable the feedback for certain users. Lets quickly go through the steps. 

Steps to Hide Feedback Icon

  1. Log in to your account and click on Feedback icon located at the top right corner of the header bar.
    account name
  2. Click on “Business Settings” from the listed options.
    business settings 
  3. Click "General Security" from left navigation panel.
  4. Click "Feedback" and disable the toggle found at the right side.

Steps to Give Access Privilege to Feedback

  1. Click "General Security" from left navigation panel.
  2. Click "Feedback" and "Enable" the toggle found at the right side.
    General Security_Create
  3. Click on "Privilege" drop down.
  4. Click on "Create Privilege" option as shown in the image below:
    General Security Privilege
  5. Enter the privilege name and create it.
  6. Assign the privilege to the employee from Employees App.

Steps to Assign Privilege to the Employee

  1. Log in and access Employees App from your universal navigation menu bar.
  2. Click on “Settings” icon and select “Roles” from left navigation panel.
  3. Click on “Create” button and specify a “Role Name” as “General Security Role”
    General Security Role
  4. The created privilege would display in all category apps.
  5. Select “General Security Privilege” and click on “Save” button to save privilege. 
    General Security Privilege
  6. Select an employee you would like to give access to that created record in the privilege.
    Assign to an Employee