How to Set Visibility Condition on Cases?

Updated on December 20, 2017 06:21pm by Admin

Visibility dependency is one of the field properties in Master Layout of Cases App. This feature allows you to define the condition to show or hide a particular field. By default, the Visibility section shows that the field is visible in all conditions.

Steps to Set Visibility Dependency

  1. Log in and access Cases App.
  2. Click on More(...) icon -> Settings -> Customize App -> Master Layout.
  3. Click on the particular field to set visibility feature.
  4. You will view the inspector column at the right side in which you would find the field properties.
  5. Enable the “Visibility” toggle to “On”.
  6. Define the condition for that field to be visible.
  7. Here, “Tags” field is set to be visible when “Status" = "Assigned” as shown in the image below:
    Cases visibility
  8. Click on "Save" button to save the changes.
  9. On the Cases create a page, when you select "Status" as "Assigned", you will view "Tags" field as shown in the image below:
    Create page