How do I Alter my System Messages in Cases App?

Updated on December 2, 2017 06:18pm by Admin

System Messages are messages that are already built-in. They are alerts  to warn or inform the users during certain activities. Cases App allows you to customize these system messages as per your requirements.

Lets quickly go through the steps

Steps to Alter my System Messages in Cases App

  1. Log in and access Cases App from universal navigation menu bar.
  2. Click on “More(...)” icon and select “Settings” located in the app header bar.
    cases settings
  3. Select “General” under “System Messages” drop down from the left navigation panel.
    click general under system messages
  4. The System Messages page will be displayed as shown:
    edit under message column
  5. Now, you can view the “Edit” option under the “Message” column.
  6. For instance: Here, the “Case created” is changed to “Case is successfully created”.
    system message updated
  7. Thus, the system message has been altered.
    system message altered

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