How to Enable Email Notifications when the Case is Updated?

Updated on December 3, 2017 10:35PM by Admin

This setting allows to enable the email notification whenever the case record is updated in the system.

You can receive the Email Notifications in four cases:

  1. Case Creation
  2. Case Updation
  3. Case Assigned
  4. Note Created

For instance: An employee wants to be notified when he updates the “Status” field in the case creation page. For this to happen he must enable the email notifications in the Cases App.

Before enabling the cases update notifications, you will need to create email templates which will be automatically sent by the system whenever any changes are made to the cases.

Steps to Enable Email Notification

  1. Go to Cases App from app header bar.
  2. Click on “More(...)” icon -> “Settings”.


  3. Select “General -> Email Notifications” from the left navigation panel. Then, choose “Case Update”.

    left panel

  4. Enable the toggle “Enable Email Notifications” at the right side and click on “Create” button.

    enable notifications

  5. Enter the notification name, description and select the suitable template for Customer or Assignee.

    choose template

  6. Now, update the case and the corresponding Customer will receive an automated notification.

Related Links