How to Configure the Customer Portal in the Projects App?

Updated on May 26, 2020 06:43AM by Admin

There are some set of steps to be followed in order to allow customer’s contact to access the Projects app:

  • Create Customer
  • Create Contact
  • Assigning Roles to the Contact

Create customer on a Business account

  • Log in and access Customers App (CRM Category) from the universal navigation menu bar (Note: Make sure to add the Customers App from the App Store).
  • Click on the “Create” button.
  • Enter the required information to create a new customer.
  • Click on the create button on the bottom right corner.
  • You can view the Customer Overview page.
Customer Created

Create Contact for a Customer

  • From the Customer Overview page, scroll down to view the Contacts Section. Click on the create button.

Note: Here, you can create a new contact that is associated with the selected customer.

Associate Contact


  • Add the mandatory details to create the contact. Email-id is mandatory for creating customer portal access. Then, click on the create.
Create Contacts

  • Now, your associated Contact(Hannah Lopez) is created for the Customer (Eric Watson).
Contact Created

Assigning Roles to Contact

The Roe assignment allows contact to access the Projects App.

  • Go to Contacts App. Click on the More(..) and select settings.

  • Then, go to Security from the left panel and select Actions.

  • In the Actions, scroll down to view the Enable login Toggle. Enable the Toggle On.
Enable Login

  • Then, go to created contact’s Overview page. You can view the Enable Login button.
Overview Page

  • By enabling the login, the contact will receive a mail notification to the registered email id for accepting the access.
Welcome Email

  • By accepting the Xinnect, you will be redirected to the Sign Up page. Here, create your password for the xinnect access i.e customer portal.
Sign up page

  • Once the Sign up is completed, go to the created contact overview page. Scroll down to view the App Access Privileges.
  • Click on the Add button to give the access role to the Contact for the customer portal.
App Access Privilege

  • Here the access given is Project Manager for Projects. Click on the Save button.
App access

  • The added Role will be visible under the App Access Privileges.

  • Now go to the Customer Portal, the contact can view the Projects in their portal that are created for the customer. They can only view the projects that are created for the customers.
Project Portal