Handling calls is a very sensitive functionality where it is necessary to make note of the mood of the customer along with their need to make a call. Apptivo has a Sentiments feature for its Call Logs Activity. You can add information on the sentiments attached to the call for future reference.
- Go to Settings → General → Sentiments. You can see there is already a pre-defined set of sentiments for Call Logs.
- You can also click on create to create a new sentiment.
- In the Create Sentiment page, you can add a new sentiment.
- A new sentiment is added to the Sentiments section.
- You can also edit or disable an existing sentiment.
- Now, navigate to Settings → Customize App → Master Layout to enable the ‘Sentiments’ attribute.
- Here, select Hierarchical View to enable the Sentiments attribute.
- Once the attribute is enabled, save the layout and switch to Web Tablet view. You can see the attribute is added.
- Now, log call details to the Call Logs activity. You can see there is a functionality to add the sentiment.
