Browse by Solutions
Browse by Solutions
How to Enable Disposition Code in Call Logs?
Updated on March 4, 2020 04:08AM by Admin
Disposition Codes in Call Log helps to describe the outcome of the call with a particular customer. Tracking the Call outcome will help to improvise and optimize the performance against the sales process.
For Instance: If we are getting too many call dispositions like Disconnected numbers, it helps us to understand the lead list does not contain valid data.
Steps to Enable the Disposition codes
- Login and access the Home Page from the Universal Menu.
- Select the Call Logs from the Collaboration Activities.
- Click on the More icon (...) and select the Settings.
- Select the Customize App dropdown from the left panel and select the Master Layout.
- Select the Hierarchical view in the Master Layout.
- Scroll down and view the Disposition Code on the list. By default, it will be disabled. Enable Disposition Code.
- Save the changes.
- View the changes in the Create Call Logs Page.
Related Link
How to Create Disposition Code in Call Logs?
Flag Question
Please explain why you are flagging this content (spam, duplicate question, inappropriate language, etc):