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How to view the calls answered in a month in the Contact Center App?
Updated on September 7, 2020 03:34AM by Admin
- Connect into your Apptivo account and navigate to the Contact Center App. Select the Dashboard dropdown from the left panel. In the dashboard, choose # Calls Answered Month by Month.
- The page containing the # Calls Answered Month by Month will come into view.
- It will show the details for a period of one year. It shows statistics for 12 months since the current month.
- To view the Bar Chart’s data, hover your cursor over a particular bar to view the total count on the calls taken.
- There is also a table below the bar chart using which you can see the calls count on a monthly basis.
- You can make use of the Filter available at the top of the dashboard to retrieve data for a particular employee, team, or a particular period.
- Select the All Calls dropdown to view the total count of your calls, your subordinates, or your teams.
- In the year dropdown, you can filter the data according to the quarterly time periods and months in a year.
Note: Once the filter is applied, the entire dashboard will display the statistics based on the filter values.
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