How do I analyze SMS in the Contact Center App?

The Contact Center App of Apptivo has a dashboard that lets you analyze the SMS functionality. In this dashboard, you can get up-to-date information on the total, incoming, outgoing, and failed SMSes. You can also filter the SMSes statistics based on teams and years.

• In the Contact Center App of Apptivo, select SMS Analysis in the Dashboard section of the app.
• The SMS Analysis page will appear. By default, the dashboard will display the data of all the employees using this app for the current year.
• You can see the total count of all SMSes, incoming SMSes, outgoing SMSes, and failed SMSes.

Note: Failed SMSes refers to the SMSes that are not sent while sending SMSes to your contacts.

• The bar chart displays the SMS logs by month to easily analyze the incoming and outgoing SMSes based on the month.

• On scrolling down, you can see the incoming and outgoing SMSes details of individual employees.

• Select the All dropdown to view the stats of your SMS, your subordinates, or your teams.

• In the year dropdown, you can filter the data according to the quarterly time periods and months in a year.

Related Link :

• How to send and receive SMS?
• How to send an SMS automatically in Apptivo?