How do I get a detailed report on outgoing calls?

Updated on September 7, 2020 02:41AM by Admin

The Outgoing Metrics option of the Contact Center App allows users to obtain information on the calls placed by your users. You can generate a detailed report on the total outgoing calls placed by your subordinates, teams, or yourself.

  • In the Contact Center App of Apptivo, select the Reports tab from the App Header.
Contact Center App

  • You will be redirected to the Reports page. Here, select Outgoing Metrics from the left panel.
  • The Outgoing Metrics page will come into view.
  • By default, the report will display the stats for the past year from the present date. Here you can obtain detailed data on the outgoing calls. It refers to the total number of calls placed along with the number of calls connected.
Reports

  • With the Filter option, you can filter the report based on Employee/Team and Call Date.
  • On clicking View Report, the data will be displayed according to your filter configuration.
Filtered Report

Note: When a Superuser accesses the report, he can view the data of all the employees. When a Non-Superuser accesses the report, the user can see only the data of himself and his subordinates.