The Call Transfer feature of Apptivo allows you to transfer the call to an external phone number. You can transfer the call to an agent who is not added to your Contact Center application.
- Assume you have received a call from one of your contacts. Once the call is answered, the dial pad will come into view.
- To transfer a call, click on the Transfer icon located in the Incoming Call window.
- You can transfer your customer’s call to a team, agent, or external phone number.
- Here, External is selected. On selection, a dial pad will come into view. Here, you can enter the phone number of the agent.
- On clicking the call icon, the call will be disconnected for the agent who answered the call and transferred to the external phone number added in the dial pad. Until the call is connected, the customer will be kept on hold with music.
