The Customers App of Apptivo has the provision to mark a customer as unresponded when the customer has not responded to the emails. Let’s go through the steps to mark a customer as unresponded.
Steps to mark a customer as unresponded
- Log into your Apptivo account and go to the Customers App. Go to the overview page of a customer record.
- Switch to the Emails tab. Here, click the Compose button to send an email to the customer.
- On clicking send, an email is sent to the customer.
- Go to the overview page of the record. The Mark as Unresponded button will appear.
- Click on it to mark the customer as unresponded. The button changes as to Mark as Responded.
