The practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria at the specified time is called Project Management. Every Project is temporary and has a beginning and end time, and therefore defined scope and resources. It consists of planning and organizing the…
Most of the companies/businesses have shared mailbox for their support. In the beginning, having a shared mailbox makes sense as the number of issues will be less but when the business grows the mailbox starts cluttering and overflowing with issues and requests. This is where Apptivo comes in to provide companies and businesses with a…
For all Businesses/Companies, one of the most hassled and uncomfortable situations is getting your clients to pay you on time or having to remind clients about late payments on a bill or invoice. Companies completely rely on their client’s payments to keep their Operations going. It can be very difficult to function as most…
Delivering top quality support is more important than ever in this Customer-Driven Market. Most businesses will require a team and tools to manage their support operations at some point, and Apptivo offers a flexible Help Desk Management System which can grow with your needs. Communication Methods Going beyond just intake, a company needs to…
The relationship between good customer service and business growth is always critical. Let’s take a look at how you can build better relationships. These days to have a successful business, it’s just not enough to only close the sale. You’ve got to help your customers to make them do continues business. Due to Digitalization…
Reporting is an essential part of any planning process in the workplace. A Business Report contains financial plans, customer service reviews, and marketing research results. Strategic planning is a key tool for running an effective Business. When done correctly, it turns companies vision into reality. But in order to meet the goals in the plan…
These days Customers are more impatient than they have ever been. They expect companies to communicate in the way that works best for them, whether by phone, email, social networks or chat apps. Chat can provide immense benefits – but only when it is well executed. That’s where the Apptivo Help Desk comes in….
Dear Customers, This is to inform you that Apptivo has Scheduled – Network Maintenance of our Primary Data Center. During this Maintenance, our servers will be down from 00:01 AM – 03:00 AM on April 30th. In this timeframe, you can expect an outage of 15 Minutes. The Following List of Services will be Stopped:…
For starters, I have been working in the IT industry for nearly 20 years, yet it was only in the last 4 years did I start working in SaaS platform for business solutions. I am not going to divulge into the pros and cons of cloud based application versus on-premise applications. The objective of this…
Without streamlined software, you’ll quickly find yourself in over your head. Think about the last time you went out to eat at a restaurant. You sit at the table and order your food. The server writes it down and goes to the back to input your order into the system, where the cooks in the…
