Web Help Desk Highlights
Email-to-Case Auto ResponseApptivo can auto-create emails into cases. Auto responses can be setup to notify customers of their new pending case.
Service-Level Agreement (SLA)Be sure to turn out responses before it's too late. Follow up with customers by keeping them engaged.
Ticket ManagementCater to your customers by giving them the best customer service possible. Keep track of all open and closed tickets for customers.
"Very excellent application! This application meets all my expectations & needs. The best online system by far."
- Multi-locale (timezone)
- Data level access restrictions
- Assign to team or individuals
- Create or remove fields
- Share sections across apps
- Secure sections of fields
- Advanced searches
- Create custom views
Reporting & Analytics
- SLA management
- SLA reporting
- Custom exportable reports
- Email to case
- A-tag emails
- Canned responses
Works with Your Favorite Apps
Which solution is right for you?
Help DeskIf all you're looking for is a help desk ticket system, look no further than our simple & easy to use Cases App.
If you need more apps, you can always add them from the App Store.