Best SugarCRM Alternative

No matter what you’re needs are or what plan you choose you have to buy at least 10 licenses if you want to use SugarCRM. Apart from that for a phone support you have pay extra, for each user.

“It may be less expensive at first but it will cost you in the long run.”

Price is one of the main factors businesses carefully research before getting in bed with a software. If you’re a businesses just getting started then the SugarCRM cost alone would burn up all your revenue.

In order to use SugarCRM you have to buy 10 licenses even if you don’t have 10 employees. This is seems kind of forced. One other frustrating situation is that even when a employees leaves you cannot get any credit or transfer the license to another employee.

“We moved from a less capable system but are finding Sugar to be annoying to use and too expensive. Plus, they require payment in advance and you do not get any credit if one of your employees leaves and you aren't using all of the licenses.”

Software cost is not the only thing you issue you have to worry about. If you want to get phone support you have to pay a premium price on top of the software cost. So, it’s just one expense after the other.

“If your are a smaller company SugarCRM is mostly likely too expensive for you.”

This is where Apptivo standout from the rest of the other CRM solution out there. Apptivo encourages businesses to pay for licenses solely for the employees who will be using the system. In addition to this, Apptivo also provides flexibility in pricing based on user volume and you get same premium support for free irrespective of the plan you’re on.

The user interface has lot of buttons and buttons which can be daunting even for experienced users at times.

A big concern for most of the SugarCRM users is the complex and confused interface. CRM are supposed to get things done swiftly for that it has to be flexible and user friendly and SugarCRM is nowhere close to it. Unless and until you are an expert in the business features and settings, it is really a pain to get around the software, fully understand it, and use it to your advantage.

Regarding the complexity of the interface, a review of a customer goes by:

“The interface looks like it has not been updated since 1995, and nobody cares. Tried to setup email functions, but failed, and the interface again is a turnoff.everything is bad here.”

Even with somany feedback from customers, SugarCRM has made very little changes to its UI. Customers cannot customize UI or make changes to fit to their needs. It becomes harder and tedious, when you are trying to hundreds of contacts. You get barred with various limitations that makes it harder for you to proceed with your business process.

“The user interface is sometimes a little raw. There can be many great changes that can take place to make the user interface a little easy to use.”

With so many UI problems, SugarCRM wouldn’t be the best for any businesses who are looking to get things done quickly. The platform gets extremely complicated, and figuring out the process without any customer support training will leave you desperate.

Keeping all this in mind, Apptivo CRM offers you a completely customizable software solution. You can customize almost everything and the dashboard is completely customizable to fit individual user needs.

SugarCRM reports aren’t easy to run and doesn’t have any room to run custom reports. Expensive customer support doesn’t help either.

Creative no custom reports is really where I feel it could be improved. The programming it takes to build the report in the way you want it is cumbersome and difficult for me.

Unlike Apptivo, SugarCRM reports lacks many custom filter and lack much advanced features that any business would look for. The default built-in basic reports that they provide might suffice new business who are starting with a CRM but as they grow into it they’d come to realize the limitation of the SugarCRM reports.

Businesses use reports to identify the areas where we can improve our business strategy and customer experience and SugarCRM isn’t going to help much with its basic reports.

Given below is a customer review about the reports in Vtiger

“Creating reports seem to be a challenge.”

Some users feel that creating reports itself a challenge because of its clunky UI. After going to all the frustrations to get the reports generated business feel that it still a waste of time becasue of its limitations.

Few customers posted reviews online saying:

“Also querying reports is not easily done.”

“Reports are difficult to create and run.”

Unlike Vtiger, Apptivo with it’s advanced reports and the ability to generate custom reports coupled with user-friendly UI proves to be a better choice of the two.