Zero compromises with manifold customer satisfaction
An integrated Help Desk Software to create, track, prioritize, and provide solutions
to customer support tickets in the right way.
Streamlines your online ticketing system for unparalleled productivity. Be it any medium, Apptivo Helpdesk enables your customers to communicate from your Website, Email, API, Customer Portal, or Mobile App and logs them as tickets in Apptivo’s Ticketing Software, the Cases app.
Channelize your workflow management system by creating Service Level Agreements (SLAs) that go along with your business model. Decrease the cycle times, prioritize the tickets, uphold the customer expectations, and monitor the performance of your team with an advanced SLA reporting Help Desk Support Software.
Empower your customers to collaborate with your teams at ease. Utilize the extensive Customer Portal to experience a comprehensive ticketing system like never before, enabling customers to log, track, and communicate on their tickets. Stay updated as the Customer Portal is completely in sync with your Apptivo account and ensures a two-way interaction between customers and employees.
Limit the number of tickets logged by your customers through the Customer Portal, App, API, or Emails in a single system. Automate the action to be taken when the cases exceed the plan limit set up for a customer. Configure the alert system and get notified of the critical events in your support ticket system and ensure an optimized customer experience.
Boost your helpdesk ticketing system with time-based and event-based triggers. Receive instant alerts on any action taken in the tickets and take prompt decisions. Calculate working hours on the cases and invoice the working hours accordingly. Enable your employees to convert the cases into projects and work orders inside the ticketing system software with a single click.
Implement the most popular intake method in the Apptivo CRM ticketing system. Set up an email and have a ticket logged automatically whenever a customer sends an email to this address. Ensure everyone stays in the loop with the customizable notification system that serves both the employee and end-user requirements.
Apptivo’s efficient Reporting System permits you to easily monitor, track, and get real-time metrics on the cycle time of the cases and performance of your employees. The Intelligence Dashboards display charts and graphs with the required information in real-time to get a crisp and simple overview of defined metrics.
Channelize your workflow management system by creating Service Level Agreements (SLAs) that go along with your business model. Decrease the cycle times, prioritize the tickets, uphold the customer expectations, and monitor the performance of your team with an advanced SLA reporting Help Desk Support Software.
Empower your customers to collaborate with your teams at ease. Utilize the extensive Customer Portal to experience a comprehensive ticketing system like never before, enabling customers to log, track, and communicate on their tickets. Stay updated as the Customer Portal is completely in sync with your Apptivo account and ensures a two-way interaction between customers and employees.
Limit the number of tickets logged by your customers through the Customer Portal, App, API, or Emails in a single system. Automate the action to be taken when the cases exceed the plan limit set up for a customer. Configure the alert system and get notified of the critical events in your support ticket system and ensure an optimized customer experience.
Boost your helpdesk ticketing system with time-based and event-based triggers. Receive instant alerts on any action taken in the tickets and take prompt decisions. Calculate working hours on the cases and invoice the working hours accordingly. Enable your employees to convert the cases into projects and work orders inside the ticketing system software with a single click.
Implement the most popular intake method in the Apptivo ticketing system. Set up an email and have a ticket logged automatically whenever a customer sends an email to this address. Ensure everyone stays in the loop with the customizable notification system that serves both the employee and end-user requirements.
Apptivo’s efficient Reporting System permits you to easily monitor, track, and get real-time metrics on the cycle time of the cases and performance of your employees. The Intelligence Dashboards display charts and graphs with the required information in real-time to get a crisp and simple overview of defined metrics.
Controlled Access
Make use of Data Level Access to restrict the accessibility of tickets by your employees.
Learn MoreTickets Assignment
Avert additional supervision! Set up rules for the assignment of tickets to other employees or teams.
Learn MoreEmail Sync
Integrate your native email address with Apptivo to have all the customer emails in one place.
Learn MoreInstant Notifications
Get instant Email Feeds and News Feeds on the critical events in your ticketing software.
Learn MoreDevice Friendly
Apptivo ticketing solutions are completely accessible across all devices with zero glitches.
Learn MoreAPI Integration
Apptivo RESTful API works with any system to develop custom integration with any platform.
Learn MoreCRM System
Connect with Apptivo CRM System to seamlessly pull the information on your customers or contacts and collaborate on your tickets.
Try for FreeConnected IVR Setup
Utilize Contact Center app to configure IVR tree permitting customers to reach out to the right team or employee.
Try for FreeContracts Management
Create, track, send, and manage all contracts right from a single online cloud software effortlessly.
Email Marketing
Design personalized campaigns and launch automated campaigns to selective customers, leads, or prospects.
Try for FreeSmooth Project Management
Log tickets, assess the request scale, easily convert your tickets to projects, and track the developments in your business.
Try for FreeTimely Field Service
Transform tickets into work orders and dispatch resources instantly for tickets that are in need of field service.
Try for FreeQuick Invoicing
Make use of Apptivo’s online billing system to invoice the tickets and complete the payments using multiple payment methods.
Try for FreeAdvanced eSignature
Incorporate state-of-the-art eSignature tools and solutions to promote an effective online signing process.
Try for FreeExpense Reports
Record expenses, automate the escalation process and have them approved from a single cloud platform
Try for FreeProvide instant support, streamline your customer relation, improve the conversion rate, and boost your business right from your mobile devices. Bring your complete business workflow to your mobile phones with Apptivo mobile application.
Get Started Free
Apptivo integrates with G Suite, Office 365, Slack, QuickBooks, PayPal, Xero, and many more. You can establish a connection with Apptivo and integrate emails, log tickets, maintain a single database, and stay in sync across all platforms.
Get Started FreePer user/Billed annually
Dedicated for small sales teams to manage deals & quotes
Per user/Billed annually
Suitable for fast-growing teams that need an all-in-one CRM
Per user/Billed annually
For large teams that need automation and integrations
Best for enterprise organizations that require complex integrations