If you use a @yahoo.com email in the “from” address of all your outgoing emails from Apptivo, then your emails may not have been delivered. On April 4th, Yahoo made some changes to their authentication policy regarding people sending from @yahoo.com email addresses. This change was put in place to protect Yahoo users from sending…
Posts Tagged: IMAP
Updated Email to Case Feature – Automate Your Support Ticket System
While Version 5.0 has been taking the spotlight recently, we’d like to let you know about another cool enhancement to Apptivo! It’s been a while since we introduced the “email to case” feature inside of our Cases App for customer support, and there was one common request from many different users: automatically attach email replies…