Manage your sales with Apptivo. The best Capsule CRM Alternative

Apptivo provides efficient solutions to SMBs to manage leads, streamline sales, and collaborate effectively to maximize your business revenue.

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Capsule Alternative was last modified: November 3rd, 2020 by sitesteam

Reasons to Choose Apptivo

All in one

Powerful end-to-end businessmanagement in a single platform

Integrated

Apptivo integrates seamlessly with all your favorite applications

Best Support

24/7 support calls, emails and chat

Simple

Mobile, effortless implementation, easy to use

Start Free Trial

Don’t Take Our Word For It!

Check the industry leader rating for both platforms

Capsule

Recent Reviews

Capsule

Recent Reviews

Not a ton of functionality.
No email sync.
Limited customer support.

Capsule

4.5

Recent Reviews

Very simple but missing key features
The import capabilities are very limited
I can only upload one document at a time which is annoying
Bit of an eyesore design unintuitive

Capsule

4.2

Recent Monday Reviews

The single biggest downside to Capsule is it's lack of support for user-based permissions and roles.
"A basic but outdated CRM"
Not a great dashboard, and requires quite a bit of work to set up.
The software is clunky - there haven't been a lot of new upgrades or features since we started using 2 years ago.

Capsule

4.35

Recent Monday Reviews

Bit of an eyesore design unintuitive
A few limitations. But they are constantly updating.
The automatic email BCC doesn't work for me to record in my notes so I always have to copy and paste.
Lots of click and different screens

Capsule

4.5

Recent Reviews

No integration with Office 365
No mass mail-outs in capsule for marketing purpose
Free trial requires credit card which isn't good

Your Data is Secure with Apptivo

Every business requires its data to be safeguarded in a secure platform.
The Goldmine Platform does not focus on data security.

Data Backup

Customer data is backed up protecting it from
unanticipated or inadvertent loss of data

Data Encryption

Data stored in the software application
is encrypted keeping it secure

Need more details? Schedule Free Demo

Challenges with Capsule

Organize your sales process, get a 360° view of your sales cycle,
identify & prioritize areas that needs immediate attention!

Not exactly a CRM

Limited Integrations

Basic and Minimal Reporting

Not exactly a CRM

Though it is marketed as a CRM tool for SMBs, in reality, it isn't. It is a very basic tools that help you manage your contacts and basic sales need. In the end, you will have to rely on multiple tools to manage your different needs.

"Capsule is a perhaps a little bit 'too simple'. You may soon outgrow it." - Stephen from Stephen Taylor & Associates Ltd.

For the price they're selling at you'd be better off using Apptivo. You get a well-rounded package for the price less than Capsule CRM. You can manage your projects, email campaigns, invoices, customer cases, and more from one single Apptvio login. But with Capsule, you have to rely on different apps for different needs. This will dramatically increase the overall business operation cost.

"The full functionality of other CRMs isn't present..." - Juan Muñoz

In conclusion, Capsule CRM is still new to the market and lacks some of the mandatory features and third-party integrations that any customer would look for in a CRM application. So, if you’re a business using a software already and looking for a CRM solution then Capsule might not be the best options out there.

Whereas Apptivo with its 60+ suite of business apps is seamlessly integrated with G Suite and Office 365 for contact sync, several major payment gateways for online transactions, and more than 200+ applications directly and indirectly via Zapier and PieSync.

Limited Integrations

Customer Retention is arguably the most important part and Third-party integrations are becoming an essential ingredient to attract and retain customers. Businesses are looking for new software that seamlessly integrates with the software that they already use.

Dumping an existing system for a new one might not be a big deal for small businesses but established businesses have a lot to go through. It costs them time and money to get used to the new software. This means if the software doesn’t have the right integrations in place, they are at risk of higher churn and difficulty in acquiring new customers as well.

"No integration with Office 365"

The Capsule is one such CRM solution with only a handful of third-party integrations. With many missing integrations such as Office 365, the simple contact sync between your Capsule and Microsoft account will affect your productivity.

"The reporting is very light with no obvious integration offered and lack of user permissions a deal breaker :-(" - Nicola Cooper, Marketing Consultant

In conclusion, Capsule CRM is still new to the market and lacks some of the mandatory features and third-party integrations that any customer would look for in a CRM application.

So, if you’re a business using a software already and looking for a CRM solution then Capsule CRM might not be the best options out there.

Whereas Apptivo is seamlessly integrated with G Suite and Office 365 for contact sync, several major payment gateways for online transactions, and more than 200+ applications directly and indirectly via Zapier and PieSync.

Basic and Minimal Reporting

Unlike Apptvio, Capsule CRM reports aren't robust and lack many of the intuitive and basic features. Capsule CRM is very new and its reporting capabilities are a bit basic in comparison to the options available in Apptivo which has fine-tuned its reporting features with years of customer feedback.

A few customers posted reviews on GetApp saying,

"It would also be nice to have a better search and reporting function. The only things you can search for are the person, organization, case, and note content, so every other bit of information you'd like to search for and compile must be placed as a tag, which gets clunky and disorganized easily."

The Capsule CRM lacks many of the advanced filters and reports that growing and enterprise businesses would need.

Thus, it has minimal use when making critical business decisions and designing strategies.

A customer posted a review online saying,

"There is some sales pipeline reporting, but the options are not as robust as other CRM systems I've used in the past."

Unlike Capsule CRM, Apptivo with its advanced reports and the ability to generate custom reports coupled with user-friendly UI proves to be a better choice.

Still Not Convinced?

Here is a side by side comparison

Capsule

Plan Name

Premium

Ultimate

Professional

Number of Users

Per User

Monthly pricing (Billed Monthly)

$10

$25

$18

Monthly pricing (Billed Annually)

$20

$18

Platform

Cloud

SALES AUTOMATION

Lead list management

Contact management

Contact sharing

Unlimited

Product catalog

Deal/Opportunity management

Tasks, appointments and notes

Filters

Custom views

Clone records

Adding and sharing files

Notifications

Custom fields

Unlimited

Workflows

Multiple sales pipeline

MARKETING

Included Mass emails (Emails/User/Month)

1,000

3,000

Additional 5,000 emails

$10

Campaigns management

Marketing automation

2-way email sync

Email integration via IMAP

Email templates

Email tracking

Email scheduling

Web-to-lead capture

Referal tracking

BUSINESS MANAGEMENT

Project Management

Invoicing

Estimates/Proposal

Help Desk/Cases

Field Services/Work Orders

Contract Management

Call Center

Procurement/Purchase Orders

DATA MANAGEMENT

File storage/user

3GB

10GB

2GB

Data import (batch/day)

Unlimited

Data export

Custom branding

Data backup

Migration from other CRMs

SECURITY

Territory management

Field-based security

Role-based security

ANALYTICS

Standard reports

Custom reports

Schedule reports

Unlimited

Reports dashboard

DIRECT INTEGRATIONS

2,000 Calls/User/Day

20,000 Calls/User/Day

4000/per hour

STANDALONE APPS

iOS

Android

Windows

MacOS

PREMIUM SUPPORT

Email support – 24/7

Phone support – 24/7

Live chat support – 24/7

TRAINING

Onsite

Remote

Webinars

How-To videos

Knowledge base

Free Trial

Schedule a Demo

Free Trial

Schedule a Demo

Reveal Full Comparison

* All registered trade marks, company names and brand names used on this website are the property of their respective owners. Data on features are taken directly from related web sites and marketing materials as of December, 2017. Information and features are subjects to change. To report corrections, please contact us

Apptivo is the Best Alternative to Capsule

With Apptivo, you get 50+ business apps. But Capsule CRM at its core is a Jack of all trades, master of none. You have to rely on different apps for different business needs and this will increase your operation cost.
Free Users gets access to 24/7 customer support and Live Chat, Email, Call, FAQs, and User Guides.
Access Apptivo CRM app from Your Android, Apple or Windows Mobile Devices.
Customize the app layout to meet your needs by creating or removing fields for increased productivity.

Get Started Free!Or Schedule Demo

Awards & Mentions

What our users say about Apptivo

Take a trial
Subscription

Apptivo provides a FREE 30 Day trial to all its customer to play around with the product and get to know if it suits their business. Apptivo also provides a 1 to 1 demo session to explain how you can use Apptivo for your business.

Get Started Free!Or Schedule Demo

Reasons to Choose Apptivo

All in one

Integrated

Best Support

Simple

Don’t Take Our Word For It!

Capsule

Capsule

Recent Reviews

Capsule

Recent Reviews

Capsule

Recent Monday Reviews

Capsule

Recent Monday Reviews

Capsule

Recent Reviews

Your Data is Secure with Apptivo

Data Backup

Data Encryption

Challenges with Capsule

Organize your sales process, get a 360° view of your sales cycle, identify & prioritize areas that needs immediate attention!

Not exactly a CRM

Limited Integrations

Basic and Minimal Reporting

Still Not Convinced?

Capsule

Plan Name

SALES AUTOMATION

MARKETING

BUSINESS MANAGEMENT

DATA MANAGEMENT

SECURITY

ANALYTICS

DIRECT INTEGRATIONS

STANDALONE APPS

PREMIUM SUPPORT

TRAINING

Apptivo is the Best Alternative to Capsule

Awards & Mentions

What our users say about Apptivo

I chose Apptivo because it had the most features (customer relations management and project management were the most important for me), and the interface seemed the most intuitive. Plus, Apptivo was significantly less expensive than ACT for the number of users I have.

Apptivo is clean and easily customized on business need. We love the flexibility and easy adaptability. It is a powerhouse CRM that has way more functions than the competitors.

After 6 months of research and free trials with other CRM programs, we stumbled across Apptivo. Everything is automatically saved as you work so you never loose something by accident. We are very satisfied.

Always there when I need a helping hand

I have to admit the online support I’ve got so far from Apptivo support team and resources available to me to implement and use the solution properly is great.

Take a trial Subscription

Organize your sales process, get a 360° view of your sales cycle,
identify & prioritize areas that needs immediate attention!

Take a trial
Subscription