Help Desk

Share your custom field and other ticket data across apps for easy tracking and management.

Protect your custom fields by allowing only your team members to view or none by restricting the access.

Perform highly customized searches through your cases and save every search as a custom report.

Create your own view to view and filter out the information from the clutter.

Export the summary of all case that were influenced because of the SLAs set up.

Export summary of all the cases you’ve received and other details for reference or backup.

Identify the main objects using color scheme. This configuration contains background color, text color, and priority score to view your cases.

Associate hashtags with email for easy filtering and quickly find them from the clutter.

Easily convert a case to work order or project directly from the cases screen.

Assign multiple teams or individuals to solve a case based on its severity and priority.