Microsoft Dynamics 365

Customer Retention is arguably the most important part and Third-party integrations are becoming an essential ingredient to attract and retain customers.

Businesses are looking for new software that seamlessly integrates with the software that they already use. Dumping an existing system for a new one might not be a big deal for small businesses but established businesses have a lot to go through. It costs them time and money to get used to the new software. This means if the software doesn’t have the right integrations in place, they are at risk of higher churn and difficulty in acquiring new customers as well.

Dynamics CRM is one such CRM solution with only a handful of third-party integrations. If you want to use a web-to-lead form (which can be considered a common feature for a CRM), then you are required to sign up to the most comprehensive plan – i.e. $49 USD per month which seems crazy.

“Close solution with lack of possibility to integrate third party software using api connectors to this systrm”

In conclusion, Dynamics CRM still lacks some of the mandatory features and third-party integrations that any customer would look for in a CRM application. So, if you’re a business using a software already and looking for a CRM solution then Dynamics CRM might not be the best options out there.

Whereas Apptivo is seamlessly integrated with G Suite and Office 365 for contact sync, several major payment gateways for online transactions, and more than 200+ applications directly and indirectly via Zapier and PieSync.

If you’re expecting a great customer service after all the money you poured in, you’d disappointed. If you need a quick and decent support then you’re going to have to pay more for premium support.

“It's pretty expensive, and the customer support is pretty disappointing. I've spent hours just trying to reach a real human, it's ridiculous.”

The most common and consistent problem faced by Dynamics CRM users is the inadequate or unavailability of customer support. Though there are tons of other problems, the lack of technical support, stands the first in the list. Almost all customers have given negative feedback and comments on their frustration faced with the support of Dynamics CRM.

“The customer support when I called in could have been more professional.”

Their communication system needs to be improved. Even large businesses, who afford this pricey CRM, have eventually started experiencing the worst customer support.

A customer review goes by, saying:

“It's a little convoluted and, therefore, harder to learn on the fly. It crashed a couple of time on us and left us hanging for a bit.”

This proves the inefficiency of the support in solving the customer queries. For a company like Dynamics CRM, with experience, it is a horrible fact of having a very poor customer support. Promising all kinds of support to customers, before buying the product, and deceiving after sales, is not really appreciated and not an ethical one too.

With a lot of learning curve and not being user-friendly Dynamics CRM has proven to give a bad impression, which has led to the reason for the failure of customers trust.

However unlike Dynamics CRM, Apptivo Customer Support operates 24/7 throughout the year and supports Live Chat, Email, Call, FAQs, and User Guides.

Many Dynamics CRM customers felt that its reports lack an intuitive filter and sometimes the numbers are incorrect.

The Dynamics CRM lacks many of the advanced filters and reports that growing and enterprise businesses would need. Thus, it has minimal use when making critical business decisions and designing strategies.

A customer posted a review online saying, “The reporting functionalities are lacking, there are far superior CRMs for reporting purposes. We needed much more in-depth sales reporting for our team.”

In addition to the mixed user interface reviews, Dynamics CRM reporting experience is just another problem in calling for businesses. The visuals of the reports generated aren’t easy on the eye either. It lacks charts and many other elements that could make reporting actually useful.

Some of the frustrated customer's reviews are below,

“Minimal customer support. Creating your own reports can be tricky. cost ate extremely high compared to its competitors.”

Unlike Dynamics CRM, Apptivo with its advanced reports and the ability to generate custom reports coupled with user-friendly UI proves to be a better choice.