Expensive & More Expensive
With so many other better software on the market with way cheaper price, monday.com price tag is just another problem for businesses.
“It's a bit too expensive given that it provides a nice to have and not essential service.”
A big concern for the mid-sized business owners is the expensive price tag linked with the monday.com. With so many project and task management software out in the market, monday.com doesn't offer anything new except for its costlier price tag.
Most of the features that they offer doesn't add any value and will never be used by a majority of the businesses. Just like a customer stated, "it's nice but not essential".
Many small companies with only a handful of employees, monday.com, more specifically it's price has become a nightmare. With their limited integrations and features, monday.com has become a distant want.
PCMag review stated,
“However, it's missing a few significant features, and it's expensive. We wouldn't steer anyone away from using Monday.com, but we would recommend looking at a few other apps first to see if they are a better fit for less money.”
Another customer reviewed on Capterra saying,
"I'm forced to pay for 3 extra licenses I can not and will not use. I now must cancel due to the expense. Please rethink price options."
This pricing has become the most primary unfortunate flaw for monday.com. Even if people ignore the pricing and go ahead with Salesforce, sooner or later they’re gonna realize that it isn’t worth the risk or the money they’re pouring into it. Especially, for a software that has only a handful of third-party integrations and much-needed features.
A Customer posted reviews on GetApp,
"This has a very bad pricing scheme , it is costlier than its competitors. I don't see a reason why I should prefer this over others as it is missing some key features such as markup for the images and calender view for the team."
Whereas Apptivo’s pricing starts at 8$/month/user and also encourages businesses to pay for licenses solely for employees who will be using the system. Apptivo also provides flexibility in pricing based on user volume. In addition to all this, to help small businesses and startups stand on their feet, Apptivo also has a FREE 0$ Starter Plan up to 3 Users.
Lackluster Features
Most of the features we'd look for in a project management tool is either missing or incomplete. For example, the timeline feature. It is a good addition but it doesn't support dependencies.
"It was missing some of the features we were looking for and didn't have integrations ready to use with the tools we would add on to it."
One other simple yet annoying issue is that you cannot copy tasks. You have to either retype the entire task or duplicate and move. This is time-consuming and makes your life much more complicated than it already is.
"the one key missing feature for our use is that you cannot copy to board, only duplicate and then move. It does working with Monday more complicated than it should need to be."
Other missing features include recurring tasks, markup tools, and a general team discussion area that's unaffiliated with a particular task or board. Having the ability to set up a recurring task is not only important to teams, but also a time-saver. You can duplicate a task in monday.com very easily, but doing that every day or every week is a waste of time.
Toilsome Support
Like features and integrations, customers also look for the best Support in a software. A great customer support not only keeps the customer happy but also acts as a free marketing for any type of businesses.
“Customer support can be improved upon. I think it takes way too much time to get response on queries I send to the Monday customer support team.”
Modern support option like Live Chat missing. By the time customers get in touch via email with the support, they would’ve already entered into “frustration mode”. Customers have to wait a few days to get answers and by the time they do, it’s already too late.
"I've honestly had more problems than solutions when it comes to using monday, formerly known as dapulse. It was very visually pleasing, but that's as far as the benefits went."
Unlike moday.com, Apptivo Customer Support operates 24/7 throughout the year and supports Live Chat, Email, Call, FAQs, and User Guides.