Most of the features we'd look for in a CRM tool is either missing or incomplete. For example, you cannot add BCC or CC while sending out emails using Nutshell.
A customer posted a review saying,
"Nutshell does have a reasonable email interface to send correspondence through our IMAP server, but the markup tags are cumbersome, are error prone, has no CC or BCC field, and the reply emails don't populate under the Nutshell customer(s). Consequently, only half of the conversation is visible." - Eugene B, President
One other simple yet annoying issue is that the search function is more of a problem than being useful. It's slow, fickle and almost never returns results that you'd look for. This is time-consuming and makes your life much more complicated than it already is.
Several customers posted reviews online saying,
"I really hate that when I do search, it rarely finds me what I need, and almost never quickly. It's difficult to find phone numbers, if I search someone's name, it'll pull up everyone's not CLOSE to what I'm search for, but somehow not the specific person...."
"I would say is the search engine is very fickle, sometimes you can put in specific words and you get some crazy thing that has nothing to do with the company or person your looking for and then you can misspell what your looking for and get exactly what you want." - Vince H, District Business Manager
Whereas Apptivo with its advanced search and email function, coupled with user-friendly UI and years of experience and feedback proves to be the better choice.
Nutshell CRM reports aren't robust and lack many of the intuitive and basic features when compared with Apptivo CRM's reporting capabilities.
A customer posted reviews on GetApp saying,
"The new reporting format is a really poor user experience, putting irrelevant information front and center and making it harder to access the custom set-ups I need to make Nutshell work for
me." - Stephen L,
The Nutshell CRM lacks many of the advanced filters and reports that growing and enterprise businesses would need. Thus, it has minimal use when making critical business decisions and designing strategies.
A customer posted a review online saying,
"Missing obvious reports like a weighted pipeline. Customization with reports is limited." - Stephen S, President
"Reporting for specific items can be challenging as well." - Mitch P, Information Technology and Services
Unlike Nutshell CRM, Apptivo with its advanced reports and the ability to generate custom reports coupled with user-friendly UI proves to be a better choice.
Declining Support Quality
Like features and integrations, customers also look for the best Support in a software. A great customer support not only keeps the customer happy but also acts as a free marketing for any type of businesses.
"It has been challenging to be able to connect with support staff about a technical issue." - Daniel S, VP Sales
Customers paying a premium price might expect the company to support them whenever necessary. In the case of Nutshell CRM, customers feel that the quality of support has declined over the years and isn't readily available.
A customer posted a review on GetApp saying,
"Support is very slow to respond. I've watched the service get worse over time." - Stephen S, President
Unlike Freshsales, Apptivo Customer Support operates 24/7 throughout the year and supports Live Chat, Email, Call, FAQs, and User Guides.
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Data on features are taken directly from related web sites and marketing materials as of December, 2017. Information and features are subjects
to change. To report corrections, please contact us
Apptivo is the Best Alternative to Nutshell
With Apptivo, you get 50+ business apps. But Nutshell CRM, you have to rely on different apps for different business needs and this will increase your operation cost.
Nutshell CRM doesn’t offer any free plans for startups and SMBs like Apptivo.
Free Users gets access to 24/7 customer support and Live Chat, Email, Call, FAQs, and User Guides.
Customize the app layout to meet your needs by creating or removing fields for increased productivity.
I chose Apptivo because it had the most features (customer relations management and project management were the most important for me), and the interface seemed the most intuitive. Plus, Apptivo was significantly less expensive than ACT for the number of users I have.
Owner at Jendi Coursey Communications
Apptivo is clean and easily customized on business need. We love the flexibility and easy adaptability. It is a powerhouse CRM that has way more functions than the competitors.
Marketing Director, Arcus Light
After 6 months of research and free trials with other CRM programs, we stumbled across Apptivo. Everything is automatically saved as you work so you never loose something by accident. We are very satisfied.
CEO/President, Premier Outdoor Living
Always there when I need a helping hand
I have to admit the online support I’ve got so far from Apptivo support team and resources available to me to implement and use the solution properly is great.
Managing Director, RMA IT Consultants
Take a trial Subscription
Apptivo provides a FREE 30 Day trial to all its customer to play around with the product and get to know if it suits their business.
Apptivo also provides a 1 to 1 demo session to explain how you can use Apptivo for your business.