Making the customer support system better needs to be the first and foremost priority of any company nowadays because the way you treat and manage your customer shows how concerned any organization is about the satisfaction of its customers. But QuickBase lacks bigtime at customer support.
"The support team is not very efficient. The only provided method of contacting them is through emails, which take several days for a response." - Harish, ITC Limited
It's high time they redesign their emotionally supportive network in light of the fact that numerous clients of the product have raised the issue of the supportive network not being sufficiently valuable to help in the issues emerging with the product. Customer Service, the backbone of any software should help people solve their problems at ease but it's completely the other way around.
"Quickbase should provide more training and or tips that are easy to find and follow without having to pay for a seminar."
"Quickbase does not offer a phone number for customer service and sometimes take days to respond to e-mails." - Brad Pemberton
Also, lack of any modern day support features like Live Chat and Phone Calls frustrates customer big time. The only way to get in touch with their support is via email and it can take days to solve a simple issue.
Unlike QuickBase, Apptivo Customer Support operates 24/7 throughout the year and supports Live Chat, Email, Call, FAQs, and User Guides.
The cost of QuickBase is ridiculously expensive that small businesses that don't require any customization ends up paying enterprise level. Even at this premium price, you don't get the best customer support that you'd expect. Also, you have to pay for seminars.
“Quickbase is expensive, especially the more users you have. Some features require paying a higher price each month.”
The plans are highly complicated and pricey that you will be paying more and must pay for at least 20 users even if you're 5-10 member team. In the long run, it will hurt a lot of not be useful for the small and medium business peoples.
SMBs who are on the lookout for cost-effective solutions will be so disappointed with QuickBase with their minimum user count, seminar cost, integration cost and so on.
"QuickBase was a really affordable solution just a few years ago." - Joe Scola, CPP
This is where Apptivo standout from the rest of the other CRM solution out there. Apptivo encourages businesses to pay for licenses solely for the employees who will be using the system. In addition to this, Apptivo also provides flexibility in pricing based on user volume.
QuickBase lacks in intuitive filters, which are the base for any reporting. Unlike its competitors, the QuickBase reports are complex and lack information. Especially when it comes to filters. it is a very intimidating reporting platform for most of the new users. It is not at all effective and to just generate a single report, you will definitely require some intense training and help. Otherwise, you are just lost in it.
A customer review goes by,
"The filters in the CRM can get confusing at times. I have to constantly check and uncheck the filters to ensure I'm selecting the correct option." - Isabel, Smartbiz
The QuickBase reports lack many of the advanced filters and reports that growing and enterprise businesses would need. Thus, it has minimal use when making critical business decisions and designing strategies. few customers posted reƒviews online saying,
“To me, the biggest drawback is some of the consolidated reporting capabilities.” - Joe Lichtefeld
“Reporting functionalities are lacking.” - Randi Potter
Unlike QuickBase, Apptivo with its advanced reports and the ability to generate custom reports coupled with user-friendly UI proves to be a better choice.
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Apptivo is the best alternative to QuickBase
Apptivo is cost-effective yet powerful than QuickBase. You get 50+ suite of business apps for half the price.
No minimum user payment model. Just pay only for the users you want.
Customize the app layout to meet your needs by creating or removing fields for increased productivity.
Access Apptivo apps from native Android or iOS devices anywhere, anytime.
I chose Apptivo because it had the most features (customer relations management and project management were the most important for me), and the interface seemed the most intuitive. Plus, Apptivo was significantly less expensive than ACT for the number of users I have.
Owner at Jendi Coursey Communications
Apptivo is clean and easily customized on business need. We love the flexibility and easy adaptability. It is a powerhouse CRM that has way more functions than the competitors.
Marketing Director, Arcus Light
After 6 months of research and free trials with other CRM programs, we stumbled across Apptivo. Everything is automatically saved as you work so you never loose something by accident. We are very satisfied.
CEO/President, Premier Outdoor Living
Always there when I need a helping hand
I have to admit the online support I’ve got so far from Apptivo support team and resources available to me to implement and use the solution properly is great.
Managing Director, RMA IT Consultants
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Apptivo also provides a 1 to 1 demo session to explain how you can use Apptivo for your business.