Featured Questions

Help desk software depicts a pivotal role in the management of customer tickets. Contrary to the conventional method of maintaining spreadsheets, Help desk Software gathers all the comm...more

A help desk software collects tickets from multiple channels. The incoming tickets are created as cases that are further handled by the concerned teams. This can be from a webform, emai...more

It is advised to choose a help desk software that serves your end goals. Your ticketing software should not only assist in solving your existing challenges but also expand as your busin...more

The basic functionality of a help desk software is to capture tickets from multiple platforms in a single system and provide timely solutions. To strengthen this ticketing process, CRM ...more

An SLA is a device that is employed to measure and improve the service rendered to your customers. They define the goals of your support team and set the right expectations for your cus...more

A help desk is certainly a one-stop platform for support teams to collaborate on customer tickets. Instead of accessing multiple communication channels and using innumerable tracking to...more

The incorporation of automation in ticketing software has turned out to be a huge advantage for businesses. The automotive tools avert redundancy, remove duplicates, update tickets, and...more

Dashboards in the help desk app are analytics tools that provide insights on the performance of your teams based on Key Performance Indicators (KPIs). Additionally, you can filter the m...more

The responsibility of a support team not only includes providing solutions but also empowering customers with tools that let them solve their problems by themselves. With this, you can ...more

The CRM combined help desk of Apptivo has turned out to be an absolute asset for businesses. The CRM Software blended with help desk Software assists the support team to not only solve ...more

The performance of your help desk can be enhanced by incorporating help desk Software to identify the shortcomings in your current workflow and fill the gaps. Your support team can focu...more

Nowadays, Businesses have started implementing a ticketing system to manage their customer care. The main purpose of a ticketing system is to reduce the waiting time of customers and of...more

The CRM Software comprises a ticketing system that empowers businesses to manage their customer database and the tickets raised in a single solution. Tickets are cases that are submitte...more

Managing help desk tickets is completely hassle-free when you employ the right help desk solution for your business. However, we have also listed a few things that should be considered ...more

Not all customers use the same communication channel. Your customers might prefer different mediums to initiate interactions. It is advised to incorporate different channels of communic...more