How do I Change Price of an Item for different Customers?

Updated on January 9, 2019 12:11AM by Admin

Apptivo CRM, Customers App allows you to set up special price lists which allow every item to have a different price based on the customer purchasing it. This is a requirement for many common scenarios, such as selling to both wholesale and retail customers or offering a special set of prices for certain high-value customers.

In any case, you will achieve this by using the combination of these three apps:

The benefit of creating an Item Price List is to set up different prices for the same product. Customers App helps in adding up different price list to the same items for various customers using a separate “Price List” field in the Additional Information section. This enhancement will now give you the ability to add price lists to individual customers irrespective of their category.

The Price List can be added using two ways. The first way is to link a Price List to specific customer category. Other way includes giving value in the "Price list " field added in the "Additional Information" section. On creating multiple price list, the first priority will be given to the Price list added in the “Price List” field.

Create a Price List

  1. Log in and access Pricing App from your universal navigation menu bar.
  2. Click on "Create" from the left navigation menu bar.
    Create Price List 
  3. Create Pricing - This would represent everyone in the pricing list (ex. Wholesale, Retail, etc)
    Creation of Pricing List

Steps to Add Price List in the Customer's App

  1. Login and access to the Customers App from the Universal Navigation menu bar.
  2. Click on the “Create” button for customer creation.
    create customer
  3. Provide all the details in the creation page. You will find the “Price List” field in the “Additional section” of the Customer information.
    price list
  4. On clicking on the “Search” icon, “Pricing - Search and Select” option will be displayed. Select on the Price list which you want to set it to your customer.
    pricing search and select
  5. The selected Price List will be displayed in the "Price list" Field.
  6. Fill in the remaining details and click on “Create” button to create new Customer with pricing list.
    customer created

Create a Price List using Customer Category

  1. Go to Customers App and click on "More" icon and select "Settings" icon at app header bar.
    image result for items
  2. Select "Categories", and click on the "Create" button.
    Create Categories
  3. Add a category name, and select the proper price list that you just created. Steps to Add Price List in the Customer's App.
    Create Categories
  4. Add a category name, and select the proper price list that you just created. 
    create category
  5. In customer overview page, place your cursor in "Categories" field to modify.
    view Category
  6. Select the new customer category for this customer.
  7. Repeat this until all categories are created, and all customers are assigned to a category
  8. If a customer does not require a special price, they do not need to have a category. They will all be charged with the default price for that item.

Add the Price for an Item

  1. Go to Items App view a product, and click on "E-Commerce" tab.
    image result for items
  2. Scroll down, and click on the "Add" button to add the price list.
    image result for items
  3. Click "Search" icon and select a price list. Then define the price for this list. You can also define sales rep commissions and minimum order quantities to apply for this list as well.
    image result for items 

Note: To view this Price List field in the Customers Creation and Overview page, you need to enable the “Price List” field from the Customers App Settings -> Master Layout -> Customers -> Hierarchical View -> Additional Information -> Price List.

Related Links

Apptivo provides you with the Price list creation and management software where you can change the price of an item for different customers.