Where do I find Deleted Cases?

Updated on January 19, 2017 05:06AM by Admin

Cases app allows you to view the deleted cases using an option called Trash, which allows you to enable the Deleted contacts using an option called Archived.

Trash Dashboard

  1. Log in and access Cases App from your universal navigation menu bar.
  2. Click on “More” icon and select “Trash” located at the app header bar.
  3. In trash dashboard, you can view following tabs:
    • Deleted
      Initially deleted cases will be found in this “Deleted” tab. From here you can “Restore” and/or “Delete forever” cases. 
    • Archived
      1. If Cases are associated with any app - then if we try to delete from “Deleted” tab it will be found in this "Archived" folder.
      2. Select cases check box to restore cases by clicking on “Enable” button.

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