BEST COPPER CRM (FORMERLY PROSPERWORKS) ALTERNATIVE

1. Ridiculously Expensive

With expensive pricing, no refunds policy, and a 60-day termination notice period ProsperWorks is just another problem for businesses.

“The cost. Quite frankly, I couldn't justify spending that much for a CRM…”

With so much other CRM Software out there in today’s market, companies must justify their price and its features. A big concern for the mid-sized business owners is the additional costs linked with the ProsperWorks CRM, in addition to the initial pricing cost.

“High cost, lack of customization, and features.”

Some of the features that businesses would need regularly are accessible only if you buy its expensive plug-ins. This could dramatically increase the overall pricing of the Customer Relationship Management Software budget you’ve set.

Few customers posted online reviews saying,

“You actually have to purchase more costly plug-ins to have complete functionality.”

“Too expensive when compared to other CRMs”

“Could use a bit more features like time tracking, better and more custom rules, and the pricing is a bit high.”

Coupling all this with the No refund and 60-day termination notice period policy, businesses could get drowned with bills in no time.

With all this in mind, Apptivo CRM offers businesses a 30-day trial and refunds the money if the subscription is canceled. With all the advanced features costing less than half the price of Copper CRM, Apptivo CRM is the go-to choice for any business.

2. Limited Customization

Customizations are pretty much non-existence. Adding a simple field or creating a custom report is either not possible or insanely time-consuming.

”The reporting is pretty much non-existent, filtering is limited, customization is limited, integrations are limited, etc.”

Any growing businesses would want to customize their CRM Software after a certain period to keep up with the scope of changing needs, An out-of-the-box solution cannot always meet 100% satisfaction. An out-of-the-box solution is only good as long as you’re a small or medium-sized business. But, every business is eventually set to grow and scale.

“High cost, lack of customization and features.”

Limited customization along with the cluttered UI just makes it more complex and daunting for users to use the Software. It becomes harder and tedious when you are trying to make hundreds of contacts. You get barred with various limitations that make it harder for you to proceed with your business process.

”I wish there were custom calculated fields that could be created.”

In addition to all this, a simple custom field couldn’t be added. This just causes more frustration and strangles user productivity from the beginning.

”Overall, it lacked customization.”

3. Terrible Customer Support

No phone support coupled with confusing UI and sub-par features and customizations, ProsperWorks CRM feels like it is just an overhyped Software.

Customers paying a premium price might expect the company to support them whenever necessary. In the case of Copper CRM, customers feel like it’s just money-driven, and once they’ve paid their priority changes.

“Customer Care is a bit lacking. As one other reviewer put it... it feels like once they have your money, they are less motivated to prioritize your needs.”

The only way to get in touch with Copper CRM support is via email and forum. There isn't any call or chat phone support and this leads to terrible response time. Customers, at best, have to wait for at least hours to get answers and by the time they do, it's already too late.

“Dismal Customer Support, ridiculous onboarding, overhyped, overpriced, they bribe you for good reviews.”

“Too Glitchy and Poor Support.”

“Support is terrible”

Like features and price, customers also look for the best Support in Software. Great customer support not only keeps the customer happy but also free marketing for any type of business. But, Copper doesn’t seem to care about customer satisfaction once they’ve paid.

Unlike Copper CRM, Apptivo customer support has Live Chat, Email, Calls, FAQs, and User Guides to help customers 24/7 throughout the year and most importantly not money-driven. You get the same kickass support if you’re in a Free plan or any Paid plan.

4. Clunky User Interface

The user interface is cluttered with lots and lots of buttons and options which will be used very occasionally

CRM is supposed to get things done swiftly so that it has to be flexible and user-friendly and Copper CRM is nowhere close to it. With all the buttons and options at the wrong places, it just takes more time to get things done.

Regarding the complexity of the interface, a review of a customer goes by:

“Slightly confusing UI - the contacts - opportunities - tasks workflow is slightly confusing, with each item popping up on a sidebar, with the option to view it on a full page.”

Lack of customization holds off customers making it more intuitive and more useful. It becomes harder and tedious when you are trying to make hundreds of contacts. You get walled with various limitations that make it harder for you to proceed with your business process.

Mobile interface could be more intuitive and user-friendly.

With so many clunky buttons and less-used options, Copper CRM gets extremely complicated, and getting things done quickly is gonna be an uphill task. With no phone support to guide customers through the product, businesses can be left desperate.

Keeping all this in mind, Apptivo CRM offers you a minimalistic yet customizable UI. You can customize everything to help you get things done quickly and save loads of time and frustration.