Best Copper CRM (Formerly ProsperWorks) Alternative

Customizations are pretty much non-existence. Adding a simple field or creating a custom report is either not possible or insanely time-consuming.

”The reporting is pretty much non-existent, filtering is limited, customization is limited, integrations are limited, etc.”

Any growing businesses would want to customize their CRM software after a certain period in order to keep up with the scope of changing needs, An out-of-the-box solution cannot always meet the 100% satisfaction. An out-of-the-box solution is only good as long as you’re a small or medium-sized business. But every business is eventually set to grow and scale.

“High cost, lack of customization and features.”

Limited customization alongwith the with the cluttered UI is just makes it more complex and daunting for users to use the software. It becomes harder and tedious, when you are trying to hundreds of contacts. You get barred with various limitations that makes it harder for you to proceed with your business process.

”I wish there were custom calculated fields that could be created.”

In addition to all this, a simple custom field couldn’t be added. This just causes more frustration and strangles user productivity from the beginning.

”Overall, it lacked customization.”

No phone support coupled with confusing UI and sub-par feature and customizations, ProsperWorks CRM feels like it is just a overhyped software.

Customers paying a premium price might expect the company to support them whenever necessary. In the case of ProsperWorks CRM, customers feel like its just money driven and once they’ve paid their priority changes.

“Customer Care is a bit lacking. As one other reviewer put it... it feels like once they have your money, they are less motivated to prioritize your needs.”

The only way to get in touch with ProsperWorks CRM support is via email and forum. There isn't any call or chat phone support and this leads to terrible response time. Customers, at best, has to wait for at least hours to get answers and by the time they do, it's already too late.

“Dismal Customer Support, ridiculous onboarding, overhyped, overpriced, they bribe you for good reviews.”

“Too Glitchy and Poor Support.”

“Support is terrible”

Like features and price, customers also look for the best Support in a software. A great customer support not only keeps the customer happy but also a free marketing for any type of businesses. But, ProsperWorks doesn’t seem to care about customer satisfaction once they’ve paid.

Unlike ProsperWorks CRM, Apptivo Customer Support has Live Chat, Email, Call, FAQs, User Guides to help customer 24/7 throughout the year and most importantly not money driven. You get the same kickass support if you’re in Free plan or any Paid plan.

The user interface is cluttered with lots and lots of buttons and options which will be used very occasionally

CRM are supposed to get things done swiftly for that it has to be flexible and user friendly and ProsperWorks CRM is nowhere close to it. With all the buttons and options at the wrong places makes it just takes more time to get things done.

Regarding the complexity of the interface, a review of a customer goes by:

“Slightly confusing UI - the contacts - opportunities - tasks workflow is slightly confusing, with each item popping up on a sidebar, with the option to view it on a full page.”

Lack of customization holds off customers making it more intuitive and more useful. It becomes harder and tedious, when you are trying to hundreds of contacts. You get walled with various limitations that makes it harder for you to proceed with your business process.

Mobile interface could be more intuitive and user-friendly.

With so many clunky buttons and less-used options, ProsperWorks CRM gets extremely complicated and getting things done quickly is gonna be an uphill task. With no phone support to guide customers through the product, businesses can be left desperate.

Keeping all this in mind, Apptivo CRM offers you a minimalistic yet customizable UI. You can customize everything to help you get things done quickly and save loads of time and frustration.