Customer Support Associate

Location: Madurai

Role and responsibilities:

• Address customer questions, provide information, and offer solutions to resolve problems or complaints
• Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively.
• Guide customers on how to use a product effectively
• Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
• Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
• Provide customers with a positive and personalised experience, promoting customer loyalty and retention.

Skill set expectations:

• Excellent communication skills

Schedule:

• Rotational shift

Experience:

• Total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Freshers with excellent communication skills can apply

Education : Bachelor’s Degree
No.of Vacancies : 2 Position

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