How do I Generate Number of Cases Updated by Employees Report?

Updated on December 27, 2017 11:42pm by Admin

Cases app has many default standard reports. You can view the number of cases that are updated by the employees using "Cases updated by employees" option. The following steps make the concept clearer.

Steps to Generate Number of Cases Updated by Employees Report

  1. Log in and access Cases app from your universal navigation menu bar.
  2. Click on “Reports” icon located at the app header bar
    cases-reports
  3. Click on “Cases Updated by Employees” from “Cases Metrics” drop down in left navigation panel.
    cases-updated-by-employee
  4. You can view the “Cases Updated by Employees” dashboard, in which provide:
    • Receiving Email ID 
    • Employee 
    • Start Date
    • End Date
  5. Click on “View Report” button to know a number of cases updated by employees.number-of-cases
  6. Click on "Export" option to view exported results.
    export-results



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