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7 ways to improve customer service desk performance

1. From Good to Great! 2

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Help desk metrics: how it works in improving your customer support?

As a customer every one of us has probably experienced a frustrating technical problem and wished for expert assistance at some point in our lives. On the other side, businesses receive a huge number of enquiries about the product or service, and find it tough to ensure that every enquiry is answered to the fullest satisfaction of the customer

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What is a help desk? How is it helpful for the sales field?

1. What is a help desk? 2

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