The Question:

I have taken a look at the configure section for the Cases App, but I was wondering if someone could please explain what these settings do?

The Answer:

Sure! Due to the simplicity of the Cases App, there is actually only one setting available that you’ll need to customize.  For this app, you are able to select which employee all cases will be assigned to by default.To access this configuration setting, log in to Apptivo, then navigate to the Cases App.From the Cases App, click on the configure link in the upper right corner of the page.

This will lead you to the configuration area for several customer service related applications.  In the list of “Other Configurations”, click on the “Cases” link.

On this page, you can now search and select the employee whom all cases will be assigned to by default.

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