“Mastering Customer Complaints: An Effective Guide to Delight Your Customers” Posted on 3:15 am, July 25, 2023 by Sandra “A complaining customer can be your best opportunity to show how good you are …. And help create a customer evangelist.” — Shep Hyken 1. Proven Tips 2.Unforgettable Customer Service: Real-Life case studies of Effective Complaint Handling 3. Scenarios’ on How to handle customer complaints effectively 4. Proven Impacts of effectively handling customer complaints In… Read more »
What is a ticketing system: A Comprehensive Overview Posted on 5:30 am, July 24, 2023 by R P Jagdeeswari 1. What is a Ticketing System? 2. How does a Ticketing System Work in Apptivo? 3. Why is an IT Ticketing System important? 4. Must-have features of a quality ticketing system 5. Why is the Apptivo help desk the best fit? 6. Conclusion In the whirlwind of today’s business world, organizations often find themselves overwhelmed… Read more »
Thе Essеntial Customеr Sеrvicе Mеtrics Evеry Businеss Should Track Posted on 3:34 am, July 18, 2023 by Sandra “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” –Jeff Bezos 1. Customer Satisfaction Metrics 2.Rеsponsе and Rеsolution Timе Mеtrics 3. Customеr Rеtеntion and Churn Mеtrics 4. Agеnt Pеrformancе Mеtrics 5…. Read more »
Everything you need to know about the Annual Maintenance Contract! Posted on 5:11 am, May 2, 2023 by R P Jagdeeswari 1. What is an Annual Maintenance Contract? 2. Benefits of Maintenance Contracts 3. How can Apptivo CRM help you manage maintenance agreements and vendors? 4. Summary Think about getting the confidence that the machinery is well-maintained and performing optimally, without having to worry about unexpected breakdowns and pricey repairs. That is the beauty of an… Read more »
What are the benefits of field service management software? Posted on 8:26 am, April 25, 2023 by R P Jagdeeswari 1. Benefits of field service management software 2. Summary Let’s be real: the field service industry is competitive, and companies that don’t manage their costs, resources, and time efficiently will fall behind the competition. Despite this, more than half of service-centric businesses continue to rely on manual coordination and management processes. While that may have… Read more »
How do I find the best field service software? Posted on 2:27 am, April 11, 2023 by R P Jagdeeswari 1. What is field service management software and why is it important? 2. Who can use FSM software? 3. Steps to find the best field service management software 4. Challenges of choosing the right Field Service software 5. What sets Apptivo CRM apart from the field service competition? 6. Wrap up Running a successful field… Read more »
What is Work Order Management? Posted on 1:28 am, April 4, 2023 by R P Jagdeeswari 1. Master the Chaos! 2. What is a Work Order? 3. Types of Work orders 4. What is Work Order Management? 5. Importance of Work Order Management 6. Work Order Management Process 7. Benefits of work order management system 8. How to improve your work order with a well-built system? 9. Conclusion Master the Chaos!… Read more »
How can CRM be helpful in a Help Desk Centre? Posted on 6:26 pm, March 30, 2023 by R P Jagdeeswari 1. What is a CRM? 2. How can CRM be helpful in a help desk center? 3. Summary Have you ever dealt with a help desk and felt as if you were going around in circles? It’s a common source of annoyance for many customers who seek assistance. But what if there was a way… Read more »
7 ways to improve customer service desk performance Posted on 8:21 am, March 24, 2023 by R P Jagdeeswari 1. From Good to Great! 2. 7 ways to improve customer service desk performance 3. Conclusion From Good to Great! Former Zappos CEO Tony Hsieh once stated, “Customer service shouldn’t just be a department, it should be the entire company.” This statement rings true in today’s highly competitive business landscape, where customer satisfaction can make… Read more »
Help desk metrics: how it works in improving your customer support? Posted on 2:30 am, March 16, 2023 by R P Jagdeeswari As a customer every one of us has probably experienced a frustrating technical problem and wished for expert assistance at some point in our lives. On the other side, businesses receive a huge number of enquiries about the product or service, and find it tough to ensure that every enquiry is answered to the fullest… Read more »