1. What is an Annual Maintenance Contract? 2. Benefits of Maintenance Contracts 3. How can Apptivo CRM help you manage maintenance agreements and vendors? 4. Summary Think about getting the confidence that the machinery is well-maintained and performing optimally, without having to worry about unexpected breakdowns and pricey repairs. That is the beauty of an…
1. Benefits of field service management software 2. Summary Let’s be real: the field service industry is competitive, and companies that don’t manage their costs, resources, and time efficiently will fall behind the competition. Despite this, more than half of service-centric businesses continue to rely on manual coordination and management processes. While that may have…
1. What is field service management software and why is it important? 2. Who can use FSM software? 3. Steps to find the best field service management software 4. Challenges of choosing the right Field Service software 5. What sets Apptivo CRM apart from the field service competition? 6. Wrap up Running a successful field…
1. Master the Chaos! 2. What is a Work Order? 3. Types of Work orders 4. What is Work Order Management? 5. Importance of Work Order Management 6. Work Order Management Process 7. Benefits of work order management system 8. How to improve your work order with a well-built system? 9. Conclusion Master the Chaos!…
1. What is a CRM? 2. How can CRM be helpful in a help desk center? 3. Summary Have you ever dealt with a help desk and felt as if you were going around in circles? It’s a common source of annoyance for many customers who seek assistance. But what if there was a way…
1. From Good to Great! 2. 7 ways to improve customer service desk performance 3. Conclusion From Good to Great! Former Zappos CEO Tony Hsieh once stated, “Customer service shouldn’t just be a department, it should be the entire company.” This statement rings true in today’s highly competitive business landscape, where customer satisfaction can make…
As a customer every one of us has probably experienced a frustrating technical problem and wished for expert assistance at some point in our lives. On the other side, businesses receive a huge number of enquiries about the product or service, and find it tough to ensure that every enquiry is answered to the fullest…
1. What is a help desk? 2. What problems do Help desks solve? 3. Who can use a help desk? 4. How is help desk useful for the sales field? 5. Help desk- the catalyst that eases every sales person’s job! Are you tired of drowning in a sea of customer enquiries and support requests?…
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1. Centralize your knowledge 2. Keep it updated 3. Aspects of Updation 4. Allow customers and agents to give feedback 5. Make it semantically friendly 6. Write right 7. Analyze for insights 8. Summary “Can you please hold… while I check up on that information?” – Dreaded words to hear as a customer when contacting…
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The magic of Automation 1. Applications & features of Help desk 2. Benefits of using help Desk 3. Summary Help desk is a tool that allows support agents to interact with customers, follow-up and resolve queries. Research says most support provided is either late or does not give an apt solution and even in some…
