Posted on by Ram Renga

Apptivo’s Contact Sharing for G Suite is very easy to setup. Simple contact sharing is extremely quick and works just when you follow the on screen instructions. Sometimes, Contact Sharing gets disabled due to API errors or user account errors. On other occasions administrators inadvertently turn off data access from their G Suite accounts. This post shows how to enable contact sharing when your contact sharing stops working due to these reasons:

To ensure “Contact Sharing” works properly,

  • We should ensure that Data Access is enabled in G Suite.
  • We should ensure the App access given.
  • We should ensure “Contact Sync” is enabled in Apptivo. Let us see how to enable these:

Enabling Data Access in G Suite

  1. Login to your G Suite account www.google.com/a/cpanel/xyz.com and make sure you are logged in with a Super Admin account.
  2. Go to “Admin Console” page and click on “Apps”.
  3. admin console

  4. In “Apps” page, click on “Marketplace apps”.
  5. Marketplace app

  6. Click on “Apptivo” option from marketplace apps dashboard
  7. select apptivo

  8. Now, you can view the settings dashboard as shown in the image below:
  9. secure access

  10. Data access is an important checkpoint to ensure your synchronization works properly in both Apptivo Contacts and Google contacts.
  11. If you had revoked this access before, you required to select Grant data access to start synchronizing.
  12. approval needed

Enabling App Access in G Suite

We need to ensure whether the app access is given to everyone or not. You can check this setting in “Apptivo Apps” setting. The app should be visible to all.

You can view the App access setting as shown in the image below:

apptivo for everyone

Access Apptivo from additional setup

  1. Click on “Settings” and navigate “Go to Apptivo for setup” link in “Additional Settings” as shown in the below image.
  2. settings marketplace

Enabling Contact Sync in Apptivo

  1. Login to your Apptivo account
  2. Navigate to Contacts App and click on settings.
  3. contact settings

  4. Click on G Suite Integration and turn on the button to enable contact sharing. Click on “Update” to save all the changes.
  5. enable contact sharing

  6. That’s it you’re done, all your contacts will sync in Apptivo to Google Contacts and Google to Apptivo Contacts App.

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