Cases API Reference The case information can be collected through API key provided by Apptivo. It can also be updated through API, when updating “isAddressUpdate=false&isCustomAttributesUpdate=false&isAddressDelete=false” fields are mandatory. In order to update address information then isAddressUpdate=true, similarly for custom fields update isCustomAttributesUpdate=true and for deleting the address information isAddressDelete=true You can see the list of API methods for cases. How do I get cases configuration data? How do I create a new support case/ticket? How do I update case information? Cases API Reference was last modified: November 3rd, 2020 by pkuppusamy