Blog » Cases » How should I organize and address my customer complaints with Apptivo? How should I organize and address my customer complaints with Apptivo? REGISTER NOW FOR A FREE 45 Mins DEMO FREE DEMO The Question: I’m already using Apptivo for my sales process management, but I need a help desk software option to organize and resolve problems coming from my customers. Does Apptivo offer a customer complaint management system? The Answer: Absolutely! An integral part of a customer relationship management (CRM) application is a customer complaint log service applications. The helpdesk ticketing system designed to manage customer issues in Apptivo is the Cases App.The Cases App is a simple issue creation system that tracks information related to the original problem, provides a method to assign the issue to another employee for resolution, includes tools to link support cases to other Apps in Apptivo, giving prompt help desk support and help desk services. If you want to learn more about our cases app, go through the Cases App Documentation. Steps to Create Cases When you receive a complaint or problem from a customer, log in to Apptivo, then navigate to the Cases App. Click on “Create ” button from left navigation panel. Fill in the required details: Click on “Create” button to complete. You can view the created case as shown in the image below: Allow Users to Create Cases Apptivo Cases App has the ability to give access privileges to your users to Create Cases. This can be provided only by a super-user (Admin). Once this privilege is given, the respective employees (users) can create cases from the Cases App. Configure Cases Portal Being customer centric, you would also like your customers to know the progress or status of their cases or issues logged. Apptivo Cases App Portal provides the ability to add third-party customers to specific cases. So they can login and view the progress of the case details using their own account, through this customer service portal. Back to Getting Started page How should I organize and address my customer complaints with Apptivo? was last modified: May 31st, 2019 by kdevarakonda Latest Blogs Maximize your business performance with seamless CRM Integration 1.What is CRM Integration? 2 Read more → Best ways the CRM Support benefits in Resolving Customer Issues Effectively 1.What is CRM Support in customer service? 2 Read more → Release Notes AS OF Dec 5, 2023 1.Feature Updates 2 Read more →