exceptional customer service with helpdesk software

Put customers first, ensuring personalized support and prompt issue resolution

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Trusted by 200,000+ Businesses Worldwide.

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Keep Customers Happy and Satisfied with Automated Help Desk Solution

Save the day with swift query handling and lightning - fast resolutions

Optimize Operations

Email ticketing system

Convert your emails to tickets. Track, prioritize, and follow up on customer requests from one place. Approach customer support with ease and deliver faster, more efficient customer support.

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Assignment Automation

Allocate agents automatically based on the query type or agent skill set. Assign the ticket to the agent who can resolve the customer request on time with highest level of customer satisfaction

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Enterprise Grade Ticketing Portal

Let your customers track and manage tickets using their branded ticketing portal. Enhance your enterprise customers’ journey through personalized connections.

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Collaborate and conquer

VOIP Integration

Enhanced collaboration to deliver personalized customer support. Ensure seamless communication through integrated VOIP solutions, featuring RingCentral, Asterisk and Nexmo integrations        

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Chatbot & Apps

Effortlessly Integrate Chatbots, Forms, and Apps to streamline your customer touchpoints. Apptivo provides extensive  Rest API connections for enhanced team collaboration and productivity.  

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Slack Integration

Faster task delegation to the right people. You can collaborate, communicate with your colleagues and track your business activities with real-time Channel notifications.

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Workflow and Automation

Workflow

Start-up or Enterprise, every business has unique ways of getting things done. Build your workflow with every detail of the process you design, down to the last action. Eliminate redundancy and enable your teams to run together to achieve the combined goal.

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SLA

Customizable rules and real-time ensure prompt resolutions, keeping your team on their toes. SLA reports empower you to excel, delivering seamless workflows and unforgettable customer experiences.

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Response Assistant

Let no customer be unattended. Set alerts and notifications which can keep the customers updated on every step of the progress. Keeping the customer updated is now a basic industry standard.

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Empowered Agents

Workload Management

Get a quick peek to decide on how to manage and organize the tickets based on priority, due time, status, or customer rank. This helps your agents save time deciding which ticket needs their attention first.

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Support Intelligence

Gain Unparalleled Insights and Boost Decision-Making Power. Gather Valuable support data and Empower Informed Decisions. Visualize KPIs, Ticket Volumes, Agent Productivity, and Trends with Interactive Charts and Customizable Widgets.

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Scheduled Report

You can’t improve what you don't know. With periodic scheduled reports keep track of your important data based on status, priority and customer request.

Know More

Optimize Operations

Email ticketing system

+

Convert your emails to tickets. Track, prioritize, and follow up on customer requests from one place. Approach customer support with ease and deliver faster, more efficient customer support.

Know More featureimg

Assignment Automation

+

Allocate agents automatically based on the query type or agent skill set. Assign the ticket to the agent who can resolve the customer request on time with highest level of customer satisfaction

Know More featureimg

Enterprise Grade Ticketing Portal

+

Let your customers track and manage tickets using their branded ticketing portal. Enhance your enterprise customers’ journey through personalized connections.

Know More featureimg

Collaborate and conquer

VOIP Integration 

+

Enhanced collaboration to deliver personalized customer support. Ensure seamless communication through integrated VOIP solutions,RingCentral, Asterisk and Nexmo integrations

Know More featureimg

Chatbot & Apps

+

Effortlessly Integrate Chatbots, Forms, and Apps to streamline your customer touchpoints. Apptivo provides extensive  Rest API connections for enhanced team collaboration and productivity.

Know More featureimg

Slack Integration

+

Faster task delegation to the right people. You can collaborate, communicate with your colleagues and track your business activities with real-time Channel notifications.

Know More featureimg

Workflow and Automation

Workflow

+

Start-up or Enterprise, every business has unique ways of getting things done. Build your workflow with every detail of the process you design, down to the last action. Eliminate redundancy and enable your teams to run together to achieve the combined goal.

Know More featureimg

SLA

+

Customizable rules and real-time ensure prompt resolutions, keeping your team on their toes. SLA reports empower you to excel, delivering seamless workflows and unforgettable customer experiences.

Know More featureimg

Response Assistant

+

Let no customer be unattended. Set alerts and notifications which can keep the customers updated on every step of the progress. Keeping the customer updated is now a basic industry standard.

Know More featureimg

Empowered Agents

Workload Management

+

Get a quick peek to decide on how to manage and organize the tickets based on priority, due time, status, or customer rank. This helps your agents save time deciding which ticket needs their attention first.

Know More featureimg

Support Intelligence

+

Gain Unparalleled Insights and Boost Decision-Making Power. Gather Valuable support data and Empower Informed Decisions. Visualize KPIs, Ticket Volumes, Agent Productivity, and Trends with Interactive Charts and Customizable Widgets.

Know More featureimg

Scheduled Report

+

You can’t improve what you don't know. With periodic scheduled reports keep track of your important data based on status, priority and customer request.

Know More featureimg

Award Winning CRM Platform

award winning

Raw data to Actionable Insights

Crystal-clear data perspective that boost your sales, productivity, efficiency and revenue.

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maxi

Maximize your ROI with Powerful Ticketing system


%

Faster Response 

%

Reduce in churn rate

%

Avg First contact resolution rate

%

Increase in productivity

Integrations

Align your marketing and sales with native integrations.

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award winning
award winning

Customer Voices

  • customer

    Allison Graham

    Chief Business Consultant Executive Officer - Elevate Biz Inc

    Excellent Service and Customization. Compared to other CRM's I find the customization unparalleled and the automation of moving from lead to opportunity to project very important. Everything is captured. If you have a lot of variables to track with clients and want a one-stop-shop then Apptivo is a great choice.

    customer star
  • customer

    Don Lin 

    Chief Revenue Officer - Precision Machine & Manufacturing

    Apptivo is the best CRM software system available!! Outstanding!!

    This is the fourth implementation that i have administered in my career and it was by far the simplest and smoothest process with great customization and functionality.

    customer
  • customer

    David Malton

    Founder - County Chambers of Arizona, llc

    One of the Best CRMs I have ever used. Apptivo is easy to navigate and use. The cost is fantastic and customers find it easy to use when sending invoices. Invoicing customers was a big issue that this solved

    customer star
  • customer

    Mallard Owen

    Chief Operating Officer

    Apptivo’s onboarding team has been outstanding and continues to be a great partner as we tweak the implementation. Apptivo and the team were patient and supportive.

    customer
  • customer

    Owen Stibbard

    Director - NaturalSci Regulatory Consulting Corp.

    Great Functionality and customization. I like that I can choose how to implement the software. With a little up-front customization, which I have completed myself, I have made the software straightforward and intuitive for the way my business operates. I don't need to adapt to suit Apptivo, it changes to suit me. Apptivo's integration with e-mail also allows us to retain customer communications in a really simple way when there is employee turnover.

    customer star
  • customer

    Jordan McCormick

    Director of Sales and Marketing - The Wake Park Project

    I have been using Apptivo for a few years now. I research frequently to see if there are better platforms. Apptivo has a suite of apps that best meet my company's needs the best and a separate program to be able to do custom estimates, it stores all my products which are many, in there and makes a real quick way to produce professional-looking estimates with the customers' info all there.

    customer star
  • customer

    Cheryl Babashoff 

    Consultant - Yellowscope

    Apptivo Onboarding team has been Outstanding

    Apptivo’s Onboarding team has been outstanding and continues to be great partners as we tweak the implementation. Apptivo and team were patient and supportive through the entire set up and continued to extend their support whenever needed.

    customer
  • customer

    Marcel Ottiger

    CEO - Chief Executive Officer - Amphasys

    You can start small, e.g. with the CRM apps, and then add more apps while your business is growing. The tool offers many apps that cover almost all needs of a small to medium-sized company. It is highly customizable. It is even possible to setup your own apps within just a few minutes. Thanks to a really exceptionally good support you can do all of that yourself. Overall, the platform offers a good value to prize ratio.

    customer star
  • customer

    Colin Degan

    Owner - Project Productions

    Easily adopt as few or as many plug-ins/apps as you see fit. I would easily describe Apptivo more as an 'ERP' rather than a 'CRM' as so many features are available. Automated invoicing, proposal generation and prospect management, all within one interface.

    customer star
  • customer

    Radu Tyrsina

    CEO & Founder at Windows Report

    As a mid-sized international business, it allows us to customize our existing software by utilizing the tools in their online store to simplify the process of managing all the needs of our dynamic company. This is probably the most vital attribute for us, as we can monitor and analyze all our teams and individual sales, no matter their location. It also helps us integrate existing team organizational structures to improve quotas.

    customer customer
  • customer

    Bob Noble

    Founder - Noble Environmental Technologies

    It's a great and efficient CRM tool that requires very little effort to pick up and learn and is easy to integrate amongst the staff. I would definitely recommend this for businesses looking for an effective CRM tool.

    customer star
  • customer

    Bryan Meehan

    President - HI-TECH Business Systems

    "Very powerful but easy to use CRM plus much more. Like most other systems, Apptivo uses "Chat" as their primary support but for complex set-up or help their scheduled support is beyond what I experienced from others competing in this field. Streamlined, real-time access to data is a game changer. This system has most of what any organization would need and options to add unique requirements and integrations.

    customer star
  • customer

    Allison Graham

    Chief Business Consultant Executive Officer - Elevate Biz Inc

    Excellent Service and Customization. Compared to other CRM's I find the customization unparalleled and the automation of ...Read More

    customer star
  • customer

    Don Lin 

    Chief Revenue Officer - Precision Machine & Manufacturing

    Apptivo is the best CRM software system available!! Outstanding!!

    This is the fourth implementation that i have administered in my career and it was by...Read More

    customer
  • customer

    David Malton

    Founder - County Chambers of Arizona, llc

    One of the Best CRMs I have ever used. Apptivo is easy to navigate and use. The cost is fantastic and customers find it easy to use when sending invoices.Read More

    customer star
  • customer

    Mallard Owen

    Chief Operating Officer

    Apptivo’s onboarding team has been outstanding and continues to be a great partner as we tweak the implementation. Apptivo and the team were patient and supportive.Read More

    customer
  • customer

    Owen Stibbard

    Director - NaturalSci Regulatory Consulting Corp.

    Great Functionality and customization. I like that I can choose how to implement the software. With a little up-front customization...Read More

    customer star
  • customer

    Jordan McCormick

    Director of Sales and Marketing - The Wake Park Project

    I have been using Apptivo for a few years now. I research frequently to see if there are better platforms. Apptivo has a suite of apps that best meet...Read More

    customer star
  • customer

    Cheryl Babashoff 

    Consultant - Yellowscope

    Apptivo Onboarding team has been Outstanding

    Apptivo’s Onboarding team has been outstanding and continues to be great partners as we tweak the implementation... Read More

    customer
  • customer

    Marcel Ottiger

    CEO - Chief Executive Officer - Amphasys

    You can start small, e.g. with the CRM apps, and then add more apps while your business is growing. The tool offers many apps that cover almost all...Read More

    customer star
  • customer

    Colin Degan

    Owner - Project Productions

    Easily adopt as few or as many plug-ins/apps as you see fit. I would easily describe Apptivo more as an 'ERP' rather than a 'CRM' as so many features are...Read More

    customer star
  • customer

    Radu Tyrsina

    CEO & Founder at Windows Report

    As a mid-sized international business, it allows us to customize our existing software by utilizing the tools in their online store to simplify...Read More

    customer
  • customer

    Bob Noble

    Founder - Noble Environmental Technologies

    It's a great and efficient CRM tool that requires very little effort to pick up and learn and is easy to integrate amongst the staff.Read More

    customer star
  • customer

    Bryan Meehan

    President - HI-TECH Business Systems

    "Very powerful but easy to use CRM plus much more. Like most other systems, Apptivo uses "Chat" as their primary support but for complex set-up...Read More

    customer star

Hot Off The Press: Latest Blogs and Social Buzz

EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

“Mastering Customer Complaints: An Effective Guide to Delight Your Customers”

“Mastering Customer Complaints: An Effective Guide to Delight Your Customers”

What is a ticketing system: A Comprehensive Overview

What is a ticketing system: A Comprehensive Overview

Hot Off The Press: Latest Blogs and Social Buzz

  • EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

    EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

  • “Mastering Customer Complaints: An Effective Guide to Delight Your Customers”

    “Mastering Customer Complaints: An Effective Guide to Delight Your Customers”

  • What is a ticketing system: A Comprehensive Overview

    What is a ticketing system: A Comprehensive Overview

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Want to provide consistent service on complex inquiries?

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